Summary
Overview
Work History
Education
Skills
Timeline
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Ian Croft

Buffalo

Summary

Dynamic retail leader with proven expertise at PetSmart, enhancing team performance through effective coaching and task delegation. Skilled in cash handling and inventory management, I consistently improved customer satisfaction and boosted sales. Known for strong problem-solving abilities and exceptional customer service, I foster a collaborative work environment that drives success.

Overview

6
6
years of professional experience

Work History

Associate Lead With Keys

PetSmart
08.2024 - Current
  • Enhanced team performance by providing regular coaching, guidance, and constructive feedback on individual and group tasks.
  • Facilitated smooth store operations with efficient delegation and prioritization of tasks for all team members, maintaining a high level of productivity.
  • Oversaw employee scheduling to optimize staff availability during peak hours while adhering to budget constraints.
  • Improved merchandise presentation by creating visually appealing displays that showcased current trends and seasonality effectively.
  • Provided exceptional leadership during shifts as Associate Lead with Keys, addressing any conflicts or challenges that arose swiftly and professionally.
  • Contributed to overall store success with excellent customer service skills, resulting in high levels of repeat business from satisfied clients.
  • Maintained a positive work environment through effective communication, teamwork, and ongoing support for coworkers.
  • Increased customer satisfaction by efficiently handling and resolving customer inquiries and concerns.
  • Managed opening and closing procedures, ensuring proper cash handling processes were followed consistently.
  • Performed regular inventory audits to maintain accurate stock levels while reducing instances of shrinkage or overstocking issues.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Assisted with inventory management tasks, including receiving shipments, stocking shelves, and conducting periodic inventory counts.
  • Achieved consistent compliance with corporate standards for merchandising excellence through thorough execution of planograms across all departments.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Shift Leader

Pet Supplies Plus
07.2019 - 04.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
  • Completed store opening and closing procedures and balanced tills.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Established positive rapport with customers and staff members alike through strong communication skills.
  • Collaborated with management to develop strategies for improving overall store operations.
  • Managed inventory levels carefully, reducing waste while maintaining optimal stocking levels for seamless operations.
  • Supported sales goals by strategically placing promotional materials and optimizing shelf space usage according to planogram guidelines.
  • Collaborated with team members to complete planogram resets and revisions in a timely manner, contributing to overall productivity.

Education

Maryvale
Cheektowaga, NY
06-2013

Skills

  • Store operations
  • Cash handling proficiency
  • Loss prevention strategies
  • Strong leadership
  • Customer service
  • Training and mentoring
  • Task delegation
  • Inventory monitoring
  • Store maintenance
  • Loss prevention
  • Problem-solving
  • Verbal and written communication

Timeline

Associate Lead With Keys

PetSmart
08.2024 - Current

Shift Leader

Pet Supplies Plus
07.2019 - 04.2023

Maryvale

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Ian Croft