Ian Deckelman
Little Rock,AR
Summary
Hardworking and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Barista
Starbucks, Barista
Benton, AR
07.2021 - 05.2022
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Prioritized drink requests while managing interruptions.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Promoted additional items with beverages, increasing store sales.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Complied with standards for merchandising, stocking and storing product.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Updated specials board display to boost sales.
- Maintained regular and consistent attendance and punctuality.
- Cleaned counters, machines, utensils and seating areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
Education
Bryant High School
Bryant, AR05.2022
Skills
- Food Serving and Preparation
- Equipment and Store Cleaning
- Menu Memorization
- Stocking Supplies and Retail Products
- Espresso Machine Operation and Maintenance
- Display Maintenance
- Workstation Maintenance
- Station Preparation
- Safe Work Practices
- Counter Restocking
- Infection Prevention
- Standardized Recipes
- Sandwich Preparation
- Cash Register Operations
- Guest Satisfaction
- Active Listening
- Communications Strategies
- Drink Consistency
- Reading Comprehension
- Surface Work
- Credit Card Transactions
- Individualized Instruction
- Billing and Payment Processing
- Dietary Restrictions
- Ability to Adapt
- Social Perceptiveness
- Exceptional Customer Service
- Beverage Preparation
Timeline
Barista
Starbucks, Barista
07.2021 - 05.2022
Bryant High School
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