Ian De Graff
Portland,United States
Summary
Dedicated professional with over 10 years of experience in hospitality, retail, and manufacturing, complemented by 6 years of service in the United States Marine Corps Reserves. Skilled in customer service, team leadership, equipment maintenance, facilities management, and small business operations. Proficient in manufacturing, material sourcing, retail sales, and coffee equipment repair, emphasizing operational efficiency and quality.
Overview
10
10
years of professional experience
Work History
Owner & Operator
Coffee Equipment Repair Service Business
01.2024 - Current
- Founded and manage a coffee equipment repair service, focusing on preventative maintenance and on-call repairs.
- Perform diagnostics and maintenance on coffee equipment to ensure optimal performance.
- Build client relationships, delivering reliable and timely service.
Owner & Operator
Leather Goods Manufacturing Business
01.2017 - 01.2024
- Managed retail and wholesale operations for a leather goods manufacturing business.
- Directed production and quality control to ensure high-quality output.
- Sourced materials, managed supply chain logistics, and maintained vendor relationships.
- Built brand presence through retail and wholesale channels, increasing revenue.
Store Manager
Black Rock Coffee Bar
01.2015 - 01.2021
- Led daily store operations and staff, driving customer service excellence and sales growth.
- Implemented training programs to boost team performance and satisfaction.
Equipment Technician
Black Rock Coffee Bar
01.2015 - 01.2021
- Maintained and repaired coffee equipment, minimizing downtime and enhancing reliability.
- Troubleshot technical issues to improve operational efficiency.
Facilities Regional Director
Black Rock Coffee Bar
01.2015 - 01.2021
- Oversaw facilities management across multiple stores, ensuring maintenance and operational standards.
- Collaborated with teams to streamline processes and enhance facility performance.
Facilities Maintenance Director
Black Rock Coffee Bar
01.2015 - 01.2021
- Led repairs and renovations across store facilities, ensuring compliance with standards.
- Coordinated maintenance schedules and safety protocols to optimize efficiency.
Small Arms Weapon Repairer (MOS 2111)
United States Marine Corps Reserves
01.2015 - 01.2021
- Repaired and inspected small arms, ensuring operational readiness and compliance with military standards.
- Honed technical skills in troubleshooting, diagnostics, and equipment maintenance.
- Led teams in high-pressure settings, promoting discipline and teamwork.
- Managed weapon system inventory and logistics for efficient supply chain operations.
Education
Some College Coursework - Business Administration
Portland Community College
Portland, Oregon01.2011
High School Diploma -
Aloha High School
Beaverton, Oregon06.2010
Skills
- Customer Service & Team Leadership
- Equipment Maintenance & Repair
- Facilities Management
- Small Business Operations
- Manufacturing & Quality Control
- Material Sourcing & Supply Chain
- Retail Sales & Wholesale Distribution
- Operations Management
- Problem Solving & Troubleshooting
- Communication & Interpersonal Skills
Military Experience
Small Arms Weapon Repairer (MOS 2111), United States Marine Corps Reserves, 01/01/15, 12/31/21, Repaired and inspected small arms, ensuring operational readiness and compliance with military standards., Honed technical skills in troubleshooting, diagnostics, and equipment maintenance., Led teams in high-pressure settings, promoting discipline and teamwork., Managed weapon system inventory and logistics for efficient supply chain operations.
Timeline
Owner & Operator
Coffee Equipment Repair Service Business
01.2024 - Current
Owner & Operator
Leather Goods Manufacturing Business
01.2017 - 01.2024
Store Manager
Black Rock Coffee Bar
01.2015 - 01.2021
Equipment Technician
Black Rock Coffee Bar
01.2015 - 01.2021
Facilities Regional Director
Black Rock Coffee Bar
01.2015 - 01.2021
Facilities Maintenance Director
Black Rock Coffee Bar
01.2015 - 01.2021
Small Arms Weapon Repairer (MOS 2111)
United States Marine Corps Reserves
01.2015 - 01.2021
Some College Coursework - Business Administration
Portland Community College
High School Diploma -
Aloha High School
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