Ian Donnel
Summary
Dynamic professional with extensive experience at the State of CT Department of Energy and Environmental Protection, excelling in visitor services and park management. Proven ability in incident management and effective communication, enhancing visitor safety and satisfaction through proactive engagement and educational enrichment initiatives. Committed to fostering a positive outdoor experience for all.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Reservation Assistant/Park Ranger
State of CT Department of Energy and Environmental Protection
05.2025 - 08.2025
- Increased park safety by conducting regular patrols and addressing potential hazards in a timely manner.
- Supported emergency response efforts during natural disasters or medical incidents, ensuring visitor wellbeing.
- Enforced laws and regulations within parks for campgrounds, trails, nature preserves and roadways.
- Enforced park rules consistently to protect natural resources while creating a safe environment for all visitors.
- Trained on fire protection, containment procedures and applied skills in fire fighting.
- Participated in ongoing training sessions to refine skills in first aid, search-and-rescue techniques, firefighting procedures, and more.
- Patrolled all areas by foot and vehicle to assess park conditions and notified maintenance department regarding trash and debris.
- Distributed park and trail maps, provided park information and answered customer service questions.
- Maintained trail systems through regular inspections and repair work, ensuring safe access for visitors.
- Provided information and guidance for park visitors, answered questions and inquiries and suggested trails for hiking.
- Interacted pleasantly with visitors and promoted park rules, regulations and safety measures to educate and inform.
- Provided exceptional customer service at entrance stations, answering questions, offering assistance, and processing fee payments accurately.
Reservation Assistant/Interpretive Guide
State of CT Department of Energy and Environmental Protection
05.2024 - 08.2024
- Coordinated with other departments within the organization to support special events and ensure seamless integration between interpretive services and overall park operations.
- Assisted in park events planning, ensuring successful execution of special programs and community outreach initiatives.
- Assisted with the development of grant proposals, securing necessary funding for park programs and initiatives.
- Increased visitor satisfaction by addressing questions, concerns, and providing accurate information about park features and history.
- Conducted research on various topics related to the site''s historical significance or unique natural features to enhance tour content accuracy.
- Provided exceptional customer service by promptly responding to visitor feedback and addressing concerns in a timely manner.
- Built personal relationships with guests to promote positive experiences.
- Established positive relationships with tour members through fun and engaging conversation.
- Demonstrated superior professionalism while interacting with customers and vendors.
Interpretive Guide/Maintenance Worker
State of Connecticut Department of Energy and Environmental Protection
09.2023 - 10.2023
- Trained new interpretive guides on tour content, presentation skills, and customer service best practices.
- Promoted environmental stewardship through interactive presentations on conservation efforts at the park.
- Maintained detailed records of program attendance, feedback, and suggestions for future improvements.
- Utilized a variety of presentation styles to accommodate different learning preferences among visitors.
- Improved visitor safety by conducting regular inspections of trails, facilities, and interpretive displays for potential hazards or maintenance needs.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Assisted in maintaining outdoor areas such as landscaping, snow removal, and general upkeep efforts for an aesthetically pleasing environment yearround.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Contributed to the facility''s overall security by ensuring all doors and windows were appropriately locked and secured during non-operating hours.
- Sustained a high level of cleanliness in common areas, restrooms, and other shared spaces by performing regular janitorial duties.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Positively engaged with customers and maintained professional appearance as company representative.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Increased visitor satisfaction by addressing questions, concerns, and providing accurate information about park features and history.
- Built personal relationships with guests to promote positive experiences.
- Demonstrated superior professionalism while interacting with customers and vendors.
Service Worker
Yawgoog Scout Reservation
06.2023 - 08.2023
- Managed time effectively, prioritizing tasks based on urgency, complexity, or customer expectations.
- Utilized problem-solving skills to address complex customer needs effectively.
- Maintained an organized workspace, ensuring easy access to necessary tools and supplies for efficient task completion.
- Collaborated with team members to ensure optimal service quality for all customers.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Improved customer satisfaction by providing timely and accurate services in a professional manner.
- Assisted customers with various inquiries, resolving issues quickly and efficiently.
- Upheld company standards of excellence through consistent delivery of high-quality services.
- Promoted a safe and clean work environment through diligent adherence to health and safety regulations.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
- Fostered positive dining atmosphere by offering exceptional customer service.
- Enhanced team efficiency with streamlined food preparation processes.
- Improved dining experience by maintaining clean and organized eating area.
- Boosted customer satisfaction, promptly addressing and resolving complaints.
- Cleaned and organized kitchen, dining and service areas.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
Education
Bachelor of Science - Conservation Law/Wildlife Biology
Husson University
Bangor, ME05-2028
High School Diploma -
Marine Science Magnet High School
Groton, CT06-2024
Skills
- Grounds maintenance
- Incident management
- Wilderness navigation
- Outdoor recreation management
- Facility patrols
- Trail maintenance
- Park regulations and safety
- Park management
- Citation issuance
- Visitor services
- Visitor assistance
- Interpretation skills
- Visitor support
- Historical research
- Educational enrichment
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Team building
- Public relations
- Self motivation
- Professionalism
- First aid certification
Accomplishments
- Achieved [Result] through effectively helping with [Task].
Certification
- [Area of certification] Training - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
Timeline
Reservation Assistant/Park Ranger
State of CT Department of Energy and Environmental Protection
05.2025 - 08.2025
Reservation Assistant/Interpretive Guide
State of CT Department of Energy and Environmental Protection
05.2024 - 08.2024
Interpretive Guide/Maintenance Worker
State of Connecticut Department of Energy and Environmental Protection
09.2023 - 10.2023
Service Worker
Yawgoog Scout Reservation
06.2023 - 08.2023
Bachelor of Science - Conservation Law/Wildlife Biology
Husson University
High School Diploma -
Marine Science Magnet High School
High Tier
teamwork
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