Ian Dougen
Edmond
Federal Way
Summary
Dynamic Quality Assurance Specialist with a proven track record at National Veterinarians Associates, fostering a culture of continuous improvement. Skilled in risk management and team collaboration, I led impactful training sessions and enhanced occupational safety standards, ensuring compliance with QA protocols while promoting quality improvements across the organization.
Overview
6
6
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Quality Assurance Specialist
National Veterinarians Associates
07.2023 - Current
- Promoted a culture of continuous improvement within the organization by leading training sessions on various aspects of quality control methodologies.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Contacted third party vendors to arrange shipments, communicate product concerns, and schedule pickups for hazardous biomedical materials.
- Analyzed hospital incident reports to identify common workplace hazards and collaborate with other members of the safety committee on ways to improve occupational safety standards.
Veterinary Assistant
National Veterinarians Associates
11.2021 - Current
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
- Provided customer support to clients, answering questions and addressing concerns.
Certified Phlebotomist - Medical Assistant
Bloodworks Northwest
07.2019 - 08.2021
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Provided exceptional customer service to patients from diverse backgrounds, addressing concerns or questions related to their blood tests professionally and informatively.
Education
Bachelor of Science - Marine Biology
University of Oregon
Eugene, OR 05.2001 -
Skills
Quality assurance
Team collaboration
Risk management
Quality improvements
English Fluency
First Aid & CPR Certified
PADI Rescue Level SCUBA Diver
Certification
Licensed Medical Clerk - November 2021 through Present
Timeline
Quality Assurance Specialist
National Veterinarians Associates
07.2023 - Current
Veterinary Assistant
National Veterinarians Associates
11.2021 - Current
Certified Phlebotomist - Medical Assistant
Bloodworks Northwest
07.2019 - 08.2021
Bachelor of Science - Marine Biology
University of Oregon
05.2001 -
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