Ian Dougen
Federal Way,WA
Summary
Knowledgeable Marine Scientist with a solid foundation in environmental conservation, marine zoology, and professional scuba diving. Proven experience in occupational safety management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
TL Sea Diving
Seattle, WA
09.2025 - Current
- Supported instructors in delivering PADI scuba diver courses through effective organization of equipment and gear, while promoting safe diving practices and knowledge of marine ecosystems.
- Provided comprehensive support for customer inquiries and complaints regarding scuba products, fostering high satisfaction rates within established store guidelines.
- Spearheaded development of brand-specific products and enhanced social media presence to drive merchandise sales, membership enrollment, and event participation.
- Managed inventory levels, conducting regular stock assessments to optimize product availability.
- Facilitated essential program support by maintaining industrial air compressors, filling scuba cylinders, and repairing dive equipment to ensure operational efficiency.
Quality Assurance Specialist
National Veterinarians Associates
Federal Way, United States
07.2023 - 09.2025
- Promoted a culture of continuous improvement within the organization by leading training sessions during monthly all-staff meeting on various aspects of quality control methodologies and occupational safety procedures.
- Educated employees on specific QA standards through one-on-one demonstrations and confirmed maintenance of standards.
- Contacted third party vendors to arrange shipments, communicate product concerns, and schedule pickups for hazardous biomedical materials.
- Analyzed hospital incident reports to identify common workplace hazards and collaborate with other members of the safety committee on ways to improve occupational safety standards.
Veterinary Assistant
National Veterinarians Associates
Federal Way, United States
11.2021 - 09.2025
- Cleaned and disinfected exam areas, treatment areas, surgical equipment, and kennels to prevent transmission of animal and zoonotic diseases.
- Reviewed and ensured accuracy of medical records by diligently documenting all relevant information from intake exams for each patient visit.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
- Provided high quality customer support to clients, answering questions and addressing concerns.
Animal Husbandry Technician
Sealife Response + Rehabilitation + Research (SR3)
DesMoines, WA
08.2021 - 01.2023
- Monitored animal health and behavior to ensure optimal care and welfare standards.
- Assisted in routine medical procedures and administered medications under veterinary supervision.
- Maintained accurate records of animal diets, treatments, and environmental conditions.
- Collaborated with team members to implement enrichment activities for improved animal well-being.
- Mentored junior technicians, fostering skill development and promoting best practices in husbandry techniques.
Certified Phlebotomist - Medical Assistant
Bloodworks Northwest
Tukwila, Washington, United States
07.2019 - 08.2021
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Spoke with patients to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Provided exceptional customer service to patients from diverse backgrounds, addressing concerns or questions related to their blood tests professionally and informatively.
Salesperson
3Degrees
Seattle, WA
01.2019 - 07.2019
- Cultivated relationships with clients to drive sales growth and enhance customer satisfaction.
- Implemented strategic sales initiatives to achieve quarterly revenue targets and expand market share.
- Developed tailored sales presentations that effectively communicated product value propositions.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Education
Bachelor of Science - Marine Biology
University of Oregon
Eugene, OR12-2018
Skills
- PADI Divemaster Scuba Diver
- English Fluency
- First Aid, CPR and AED Certified
- Quality Assurance
- Teamwork and Collaboration
- Policy and Procedure Adherence
Certification
- PADI Divemaster License - (Expected completion June 2026)
- PADI Rescue Diver License - November 2024 through Present
- Teaching English as a Foreign Language (TEFL) License - May 2025 through Present
- First Aid + Adult CPR/AED Training - July 2019 through Present
- Licensed Medical Clerk - November 2021 through May 2026
- Licensed Human Phlebotomist - July 2019 through May 2022
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Retail Sales Associate
TL Sea Diving
09.2025 - Current
Quality Assurance Specialist
National Veterinarians Associates
07.2023 - 09.2025
Veterinary Assistant
National Veterinarians Associates
11.2021 - 09.2025
Animal Husbandry Technician
Sealife Response + Rehabilitation + Research (SR3)
08.2021 - 01.2023
Certified Phlebotomist - Medical Assistant
Bloodworks Northwest
07.2019 - 08.2021
Salesperson
3Degrees
01.2019 - 07.2019
Bachelor of Science - Marine Biology
University of Oregon