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Ian Dowda
Summary
Experienced Technical Support Representative seeking collaborative work environment with seasoned professionals. Align well with company's needs. Strong team contributor with organizational capabilities. Skilled in handling multiple projects simultaneously with precision. Detail-oriented, organized, and meticulous employee thriving in fast-paced environments. Enthusiastic team player committed to contributing to company success. Proficient in providing clients with easy-to-understand guidance and actionable advice. Skilled in troubleshooting and desktop support on Windows, Linux, and Mac systems, with proven ability to resolve issues swiftly on the first call.
Overview
11
11
years of professional experience
Work History
Assistive Technology Specialist
The Independent Living Center of Kern County
07.2021 - Current
- Work with people who have disabilities
- Assist consumers with acquiring durable medical equipment
- Donating durable medical equipment to consumers who meet requirements
- Manage the storage for durable medical equipment and update the inventory list
- Training on how to properly use and operate Durable medical equipment
- Training consumers on how to use digital devices (smart phones, computer, and tablets)
- Handling a wide variety of questions from consumers and providing relevant and accurate resources
Customer Service Representative
Conduent
02.2019 - 05.2020
- Assist customers with inquiries about their apple products
- Handling a wide variety of questions from customers accurately and competently
Customer Service Representative
Z Gallerie
02.2018 - 02.2019
- Assist customers with inquiries about their orders
- Handling a wide variety of questions from customers accurately and competently.
- Responding to customers emails
Life Insurance Agent
Transamerica
06.2017 - 03.2018
- Sell and advise different Life insurance policies to new customers as well as existing
- Telecommunication
Customer Service Representative
Dental Laboratory Concept
03.2016 - 06.2017
- Assist Customers with case questions and issues technical or pricing
- Enter data quickly and correctly while making sure that customer satisfaction is high.
- Handling a wide variety of questions from customers accurately and competently.
- Retrieve answers on questions our labs have on specific cases.
- Assist the FDA when they performed inspections by answering questions they may have
- Enter and set up new accounts.
Lead Shipper
Dental Laboratory Concept
02.2015 - 03.2016
- Deliver instructions from the manager or customer service to fellow shippers.
- Ensure that fellow shippers were following the SOP (Standard Operating Procedure) as well as adhering to codes of safety to ensure product was handled properly and minimized potential of danger to themselves
Shipper
Dental Laboratory Concept
11.2014 - 02.2015
- Ship out products to customers while making sure that items were packaged properly and accurately
Education
BS - Visual Effects and Motion Graphics
The Art Institute of California
Los Angeles, CA01.2014
Information Technology - undefined
Ridgeview High School
Bakersfield, CA01.2009
Skills
- Effective communication and writing abilities
- Proper blood material management techniques
- Proficient with Adobe Photoshop
- Proficient with Adobe After Effects
- Proficient with Adobe Illustrator
- Proficient with Adobe Dreamweaver
- Proficient with Adobe Premiere Pro
- Proficient with Adobe Animate
- Proficient with Autodesk Maya
- Proficient with 3ds Max
- Proficient with Cinema 4D
- Proficient with Bujou
- Proficient with Nuke
- Proficient with Microsoft Word
- Proficient with Microsoft Powerpoint
- Proficient with Outlook
- Proficient with Microsoft Excel
- Excellent Customer Service
- Shipping
- Data Entry
- Quick learner
- Adaptable
- Good sense of humor
- Tech savvy
- Product evaluation
- Professional networking
- Hardware installation
- Disability awareness
- Software configuration
- Desktop support
- Application support
- Network diagnostics
- Videoconferencing
- Call recordkeeping
- Product troubleshooting
- MS office proficiency
- Technical documents comprehension
- Information protection
- Product training
- Customer success management
- Microsoft office specialist (MOS) expert
- Customer service expert
- Product knowledge
- Windows 10
- Data entry
- Appointment scheduling
- Technical support
- Hardware troubleshooting
Software
Adobe Creative Suite
Microsoft 365
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistive Technology Specialist
The Independent Living Center of Kern County
07.2021 - Current
Customer Service Representative
Conduent
02.2019 - 05.2020
Customer Service Representative
Z Gallerie
02.2018 - 02.2019
Life Insurance Agent
Transamerica
06.2017 - 03.2018
Customer Service Representative
Dental Laboratory Concept
03.2016 - 06.2017
Lead Shipper
Dental Laboratory Concept
02.2015 - 03.2016
Shipper
Dental Laboratory Concept
11.2014 - 02.2015
Information Technology - undefined
Ridgeview High School
BS - Visual Effects and Motion Graphics
The Art Institute of California
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