Summary
Work History
Education
Skills
Accomplishments
Timeline
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Ian Ertel

Dix Hills

Summary

Dynamic and results-driven professional with experience as a Disney College Program Intern at Walt Disney Studios. Proven ability in event planning and exceptional communication skills, fostering positive guest interactions. Adept at problem-solving and teamwork, consistently enhancing guest experiences while maintaining high operational standards. Committed to continuous improvement and professional development.

Work History

Disney College Program Intern

Walt Disney Studios
Lake Buena Vista, FL
02.2025 - Current
  • Assisted in guest engagement through interactive programs and activities.
  • Provided support to team members during daily operations and special events.
  • Learned Disney operational procedures and safety protocols to ensure compliance.
  • Adapted quickly to dynamic work environments, enhancing overall team efficiency.
  • Collaborated with diverse teams to create memorable experiences for guests.
  • Contributed to maintaining cleanliness and organization of workspaces and guest areas.
  • Resolved guest inquiries with professionalism, fostering positive interactions.
  • Developed skills in time management while handling multiple tasks in fast-paced settings.
  • Resolved guest concerns or complaints professionally and expediently, upholding Disney''s commitment to excellent service standards.
  • Maintained a thorough understanding of Disney brand values while representing the company in an exemplary manner at all times.
  • Assisted in creating magical moments for park visitors through engaging interactions and personalized attention.
  • Utilized problem-solving skills to address complex guest inquiries or situations, resulting in satisfactory outcomes for both parties.
  • Maintained high standards of personal appearance by adhering to Disney''s grooming guidelines at all times.
  • Collaborated with team members to maintain cleanliness and organization of various areas within the park.
  • Demonstrated knowledge of park attractions, amenities, and services to provide accurate information to guests upon inquiry.
  • Committed to continuous professional development through participation in workshops or seminars relevant to the Disney College Program Intern role.
  • Cultivated a positive work environment by consistently demonstrating enthusiasm, initiative, and a strong work ethic throughout the internship experience.
  • Managed inventory control procedures to ensure accurate counts and minimize product shrinkage.
  • Analyzed problems and worked with teams to develop solutions.

Education

Associate of Arts - Animation

Suffolk County Community College
Selden, NY
06-2026

Skills

  • Strong teamwork
  • Event planning experience
  • Leadership qualities
  • Time management expertise
  • Exceptional communication
  • Sales and marketing
  • Data analysis
  • Interpersonal relations
  • Public speaking proficiency
  • Teamwork and collaboration

Accomplishments

  • Resolved product issue through consumer testing.
  • Achieved [Result] through effectively helping with [Task].

Timeline

Disney College Program Intern

Walt Disney Studios
02.2025 - Current

Associate of Arts - Animation

Suffolk County Community College