Ian Ferry
Dickinson,TX
Summary
Proactive Police Officer experienced in leadership, mentoring, and community engagement. Delivered optimal outcomes through effective conflict resolution and crisis management training, specializing in de-escalation techniques. Committed to protecting citizens while fostering strong relationships with coworkers and the community.
Overview
4
4
years of post-secondary education
10
10
years of professional experience
Work History
Police Officer
Houston Police department
Houston, Tx
01.2024 - Current
- Conducted routine patrols to ensure public safety and deter criminal activity.
- Responded to emergency calls and provided timely assistance to citizens in need.
- Collaborated with community members to build trust and gather information on crimes.
- Prepared detailed reports documenting incidents, arrests, and investigations.
- Enforced laws and regulations while maintaining a professional demeanor at all times.
- Protected citizens by preventing crime, enforcing laws and apprehending suspects.
- Patrolled assigned areas to detect and prevent criminal activity.
- Gathered evidence, interviewed victims and interrogated suspects to conduct thorough criminal investigations.
- Diffused active disturbances with de-escalation techniques, compassion and combat skills.
- Participated in Redman training exercises to simulate real-life patrol scenarios. and help future cadets understand the realities of patrol.
Service coordinator
Discount tire
Friendswood, Texas
03.2017 - 01.2024
- Coordinated customer service interactions to enhance client satisfaction and loyalty.
- Managed appointment scheduling for tire services to optimize workflow efficiency.
- Resolved customer inquiries and complaints through effective communication techniques.
- Assisting technicians working on vehicles and being the point of contact with customers
- Assisted technicians in understanding service procedures and product specifications.
- Processed customer orders and ensured accurate inventory management for timely service.
- Managing workflow and supervising over Quality of work
- Assisted customers with product selection and answered inquiries regarding services.
- Communicated with technicians to ensure timely completion of tire services.
Education
Bachelor of Science - Criminal Justice
University of Houston Downtown
Houston , Tx 05.2021 - 03.2023
Associate of Applied Science - Criminal Justice
San Jacinto College
Pasadena, TX 08.2018 - 12.2020
Skills
- Law enforcement
- Patrol procedures
- Emergency response
- Crisis management
- Criminal investigations
- Investigative skills
- Report writing
- Evidence collection
- Crime scene processing
- Crime scene preservation
- Search and seizure procedures
- Arrest techniques
- Arrest and detention
- Traffic enforcement
- Traffic direction
- Tactical policing
- Weapons safety
- Self-defense techniques
- Defensive tactics training
- Crime reduction
- Domestic violence prevention
- Crime prevention strategies
- Community engagement
- Community relations
- Conflict resolution
- Conflict de-escalation
- Conflict resolution tactics
- Cross-functional communication
- Relationship management
- Work delegation
- Customer service
- Mental resilience
- Physical fitness
- Self-defense training
- Integrity and honesty
- Patience and empathy
- Traffic enforcement
- Domestic violence prevention
- Crime prevention strategies
Affiliations
- Working out physical fitness
- Avid hunter and shooter
- Prior martial arts experience fought in the Ring
- Wrestled for six years, made it to state section
Timeline
Police Officer
Houston Police department
01.2024 - Current
Bachelor of Science - Criminal Justice
University of Houston Downtown
05.2021 - 03.2023
Associate of Applied Science - Criminal Justice
San Jacinto College
08.2018 - 12.2020
Service coordinator
Discount tire
03.2017 - 01.2024