Ian Foster
Anderson,IN
Summary
Dynamic operations leader with extensive experience at Lifestyle Family Fitness, excelling in team training and customer service management. Proven track record in streamlining processes and enhancing service delivery, while fostering a culture of continuous improvement. Skilled in problem-solving and inventory control, driving efficiency and member satisfaction in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Store Manager
PetValu
03.2020 - 12.2020
- Assisted in managing daily store operations and maintaining inventory accuracy.
- Supported staff training on customer service best practices and product knowledge.
- Learned to utilize point-of-sale systems for efficient transaction processing.
- Participated in visual merchandising efforts to enhance product presentation and store appeal.
- Contributed to maintaining a clean and organized store environment for optimal customer experience.
- Adapted quickly to changing priorities, demonstrating flexibility in fast-paced retail setting.
Sales Associate
PetValu
03.2018 - 03.2020
- Assisted customers with product selection and inquiries, enhancing shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
- Maintained knowledge of current promotions and product features to effectively communicate benefits to customers.
- Organized merchandise displays to optimize store layout and improve visual appeal for shoppers.
Office Manager
Foster Marketing
11.2013 - 03.2018
- Streamlined office operations by implementing efficient scheduling and resource allocation systems.
- Coordinated cross-departmental communication to enhance workflow and project visibility.
- Managed vendor relationships, negotiating contracts to optimize service delivery and cost efficiency.
- Supervised administrative staff, providing mentorship and training to improve team performance.
Operations Manager
LA Fitness
06.2011 - 11.2013
- Streamlined operational processes, enhancing efficiency and reducing service wait times.
- Led team training initiatives, improving staff performance and member satisfaction.
- Implemented inventory management systems, ensuring optimal stock levels and reducing waste.
- Coordinated scheduling for staff, maximizing resource allocation during peak hours.
- Oversaw facility maintenance protocols, ensuring compliance with health and safety standards.
- Managed vendor relationships, negotiating contracts to optimize service delivery and cost efficiency.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Manager
Jos. A. Bank
11.2009 - 06.2011
- Led team to achieve sales targets through strategic planning and effective staff training.
- Implemented inventory management systems, improving stock accuracy and reducing discrepancies.
- Developed and executed marketing strategies to enhance brand visibility and customer engagement.
- Streamlined operational processes, resulting in increased efficiency and reduced operational costs.
District Operations Manage
Lifestyle Family Fitness
11.2007 - 03.2009
- Streamlined operational processes to enhance efficiency across multiple fitness centers.
- Led cross-functional teams to implement strategic initiatives and improve service delivery.
- Analyzed performance metrics to identify areas for operational improvement and cost reduction.
- Developed training programs for staff to enhance customer engagement and retention strategies.
- Coordinated facility maintenance schedules to ensure optimal equipment functionality and safety compliance.
- Fostered a culture of continuous improvement through regular feedback sessions with team members.
- Established partnerships with local businesses to enhance community outreach and brand visibility.
- Contributed to talent acquisition efforts by participating in recruitment strategies and candidate selection processes.
- Developed strategic plans for the district to achieve short-term and long-term goals.
- Improved district operations efficiency by streamlining processes and implementing best practices.
- Oversaw facility maintenance, ensuring compliance with safety regulations and optimal utilization of resources.
- Enhanced employee productivity by providing training, guidance, and performance evaluations.
Sr. Operations Manager
Lifestyle Family Fitness
11.2002 - 11.2007
- Streamlined operational processes to enhance service delivery and customer satisfaction.
- Led cross-functional teams in implementing new fitness programs and initiatives.
- Developed and maintained standard operating procedures for facility management and staff training.
- Managed inventory control systems to optimize resource allocation and minimize waste.
Education
Associate of Science - Business
University of North Florida
Jacksonville, FLBroadcast Journalism
Florida Southern College
Lakeland, FLSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Team leadership
- Outstanding communication skills
- Team leadership and coaching
Timeline
Store Manager
PetValu
03.2020 - 12.2020
Sales Associate
PetValu
03.2018 - 03.2020
Office Manager
Foster Marketing
11.2013 - 03.2018
Operations Manager
LA Fitness
06.2011 - 11.2013
Manager
Jos. A. Bank
11.2009 - 06.2011
District Operations Manage
Lifestyle Family Fitness
11.2007 - 03.2009
Sr. Operations Manager
Lifestyle Family Fitness
11.2002 - 11.2007
Associate of Science - Business
University of North Florida
Broadcast Journalism
Florida Southern College