Summary
Overview
Work History
Education
Skills
Certification
Timeline
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IAN FRANCO SEMIDEY

Naples,FL

Summary

Service professional and friendly team player with a knack for building productive working relationships. Exceptional leadership skills. 6+ years of excellent customer service experience. Nearly 4 years of excellence of healthcare experience

Overview

9
9
years of professional experience
2
2
Certification

Work History

Stretch Practitioner

Stretch Zone
10.2023 - Current
  • Excelled in time management skills, enabling the completion of all daily tasks while providing exceptional care to patients.
  • Developed strong working relationships with colleagues and external partners to facilitate effective collaboration on shared goals.
  • Increased patient satisfaction scores through excellent communication, empathy, and understanding of individual needs.
  • Maintained up-to-date knowledge of industry trends, research findings, and advancements in medical technology to enhance clinical practice.
  • Championed a positive work environment by fostering open communication channels among staff members and encouraging teamwork.
  • Created programs catered to clients and their needs

Delivery Driver

Jimmy Johns
01.2023 - 09.2023
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Verified accuracy of all deliveries against order forms.

Patient Financial Representative

Baptist Hospital of South Miami - Miami Cancer Institute department
09.2021 - 01.2023
  • Verifying health insurance benefits, making doubly sure they are correct
  • Making sure a patient’s insurance is active and up to date
  • Handling phone calls and emails
  • Working within an engagement committee to improve team morale and coming up with team building activities

Life Enrichment Activities Assistant

The Villa at Terracina Grand – The Goodman Group
11.2019 - 08.2020
  • Work directly with memory care residents (Dementia, Alzheimer) providing multiple activities during the day following departmental rules and HIPAA and OSHA regulations
  • Provided excellent service and attention to residents and family members
  • Collaborated with peers and supervisors to discuss new event activity opportunities
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
  • Demonstrated self-reliance by meeting and exceeding workflow needs
  • Improved customer satisfaction by finding creative solutions to problems
  • Covered the front desk every day during lunch developing receptionist service skills
  • Provided excellent customer service face to face or through phone conversations

Shift Leader

Mahana Poke
07.2018 - 01.2019
  • Mentored team members on techniques necessary to complete job tasks
  • Confirmed that appropriate changes were made to resolve customer’s complaints
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchange in order to provide speedy and accurate service to each customer
  • Held each team member accountable for achieving brand and performance goals
  • Offered directions and gave constructive feedback to motivate team members
  • Kept the showroom clean and maintained neat, orderly product displays
  • Provided translation services to the entire team to serve Spanish-speaking customer needs
  • Answered customer questions and addressed problems and complaints in person and via phone

Cashier

Firenza Pizza
04.2016 - 07.2018
  • Helped customers find specific products, answered questions and offered advice
  • Promoted specific item options to drive sales and achieve add-on purchases
  • Trained new employees in cashiering procedures, offering assistance in resolving customer issues
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
  • Increased sales % by suggesting specific purchases to customers
  • Wrapped items and bagged purchases properly to prevent merchandise breakage
  • Properly verified customer identification for alcohol purchases
  • Wiped down counters and conveyor belt to debris and maintain cleanliness
  • Assisted customers with account updates, new service additions and promotional offers

Education

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Health Care Academy
01.2019

High School Diploma - undefined

Broad Run High School
Ashburn, VA
01.2017

Skills

  • Client support
  • Team supervision
  • Shift leader experience
  • Superior Organization Skills
  • Effective team player
  • Empathy with coworkers, clients and elder patients
  • Fluent in Spanish and English
  • Cash handling accuracy
  • Dependable and reliable
  • Efficient in time management and customer satisfaction

Certification

  • National board of therapeutic massage and body work (certified stretch practioner)

Timeline

Stretch Practitioner

Stretch Zone
10.2023 - Current

Delivery Driver

Jimmy Johns
01.2023 - 09.2023

Patient Financial Representative

Baptist Hospital of South Miami - Miami Cancer Institute department
09.2021 - 01.2023

Life Enrichment Activities Assistant

The Villa at Terracina Grand – The Goodman Group
11.2019 - 08.2020

Shift Leader

Mahana Poke
07.2018 - 01.2019

Cashier

Firenza Pizza
04.2016 - 07.2018

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Health Care Academy

High School Diploma - undefined

Broad Run High School

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