Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Timeline
COVER LETTER
Generic
Ian Freeman

Ian Freeman

Hockley,TX

Summary

Detail-oriented and tech-savvy professional transitioning into Quality Assurance with over 4 years of experience in tech sales, lead qualification, and client-facing roles. Proven ability to understand user pain points, analyze product feedback, and communicate cross-functionally—skills that directly translate into writing clear bug reports, executing test cases, and identifying software defects.

Experienced in managing full sales cycles, cold calling, and building structured outreach cadences, all while maintaining high data accuracy using CRM systems like Salesforce and GoHighLevel. Proficient in QA tools such as Jira, Postman, and Excel, with hands-on training in manual testing, regression testing, and API validation.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sales Development Representative

ServiceTitan
10.2024 - 05.2025
  • Executed over 60+ cold calls daily to identify user pain points, translating feedback into actionable insights for Customer Success
  • Consistently exceeded sales quotas by 20–35%, contributing to a $250K+ increase in annual revenue
  • Collaborated cross-functionally with engineering and customer success
  • Documented recurring user problems in CRM and internal trackers, enhancing visibility for bug tracking and feature improvement
  • Developed a strong understanding of SaaS product workflows, UI/UX pain points, and user behavior testing—foundations for QA testing
  • Maintained a 98%+ data accuracy rate in client documentation and reporting, demonstrating strong attention to detail and precision

Business Executive

Wrldsconnect
01.2023 - 08.2024
  • Helped small businesses secure capital by offering financial consulting and credit improvement services, aligning product offerings with client-specific use cases—similar to requirements analysis in QA
  • Increased product demo bookings by 20% by building relationships with ICP (Ideal Customer Profile) accounts and understanding key user behaviors
  • Designed and implemented a 5–10 touch sales cadence, optimizing lead qualification, improving sales pipeline health, and enhancing process flows—skills easily transferable to test planning and lifecycle documentation
  • Met funding quotas of $300K+ for high-value accounts, contributing significantly to company revenue and showcasing goal-driven execution and attention to detail
  • Achieved a 30% increase in lead conversion through targeted CRM strategies—parallels with bug tracking, data validation, and system optimization in QA workflows
  • Improved customer retention by 20% by enhancing customer success practices, highlighting a strong grasp of end-user experience and feedback analysis
  • Gained hands-on experience using tools like GoHighLevel CRM, strengthening my technical adaptability and system-level navigation

Marketing Sales Representative

IM Academy
04.2020 - 06.2021
  • Sold interactive eLearning products focused on financial literacy and money management, requiring in-depth knowledge of digital platforms and content usability
  • Increased customer acquisition rate by 15% by leveraging data analytics and executing strategic B2B partnerships—skills aligned with data-informed QA testing
  • Improved lead qualification pipeline by 25% through efficient sales cadences and process-driven strategies, showcasing an eye for workflow optimization
  • Boosted sales conversion rate by 15% by mastering solution-based selling—translatable to identifying root causes and edge cases in QA scenarios
  • Completed 50–70 daily outbound/inbound contacts using CRM tools and cold calling systems, reinforcing discipline, documentation, and high-volume task execution
  • Increased digital revenue by 25% through the use of targeted digital sales strategies, parallel to applying test plans for system performance
  • Expanded market reach by 60% with audience-specific campaigns and strategic partnerships, demonstrating an analytical mindset and structured test thinking

Retail Sales Associate

Express Factory Outlet
01.2020 - 05.2020
  • Delivered a user-centered, low-friction sales experience while guiding customers through a structured, engaging product journey
  • Exceeded credit card sales goals by 8% and surpassed overall sales quotas for 3 consecutive months
  • Grew customer base by 20% by proactively identifying and engaging high-value prospects
  • Increased in-store sales by 15% through tailored acquisition techniques and deep product knowledge
  • Improved customer retention by 20% by implementing personalized cross-selling strategies based on behavioral patterns—mirroring user flow testing and user story analysis
  • Interacted with over 100+ customers weekly, consistently applying active listening, attention to detail, and accurate documentation—skills directly transferable to QA testing and bug reporting
  • Maintained precise transaction records and resolved user-facing issues, demonstrating strong problem-solving and data integrity awareness

Education

High School Diploma -

WALLER HIGH SCHOOL
05.2020

Course Careers - Online course in technology sales development

06.2025

Skills

  • QA testing
  • Manual Testing
  • Bug case reporting
  • Jira
  • Problem solving
  • Test Case Design
  • Functional Testing
  • Attention to detail
  • Google Sheets
  • MS Excel
  • User empathy and problem solving mindset

Accomplishments

  • Enhanced Conversion Rate: Increased lead conversion by 30% with targeted CRM enhancements.
  • Boosted Customer Retention: Drove a 20% repeat customer increase through improved post-sales follow-ups.
  • Achieved Funding Targets: Met $300k funding quotas consistently for high-value accounts.
  • Broadened Market Reach: Expanded market reach by 60% with strategic networking campaigns.

Certification

  • Udemy QA
  • Test Automation University


Timeline

Sales Development Representative

ServiceTitan
10.2024 - 05.2025

Business Executive

Wrldsconnect
01.2023 - 08.2024

Marketing Sales Representative

IM Academy
04.2020 - 06.2021

Retail Sales Associate

Express Factory Outlet
01.2020 - 05.2020

Course Careers - Online course in technology sales development

High School Diploma -

WALLER HIGH SCHOOL

COVER LETTER

  • Dear Hiring Manager
  • I am Excited to be applying for the Sales Development Representative position. With a proven track record in lead generation, customer relationship management, qualifying pipeline, and strategic sales strategy, I am excited about the opportunity to contribute to your team and help drive business growth.
  • In my previous role as a Sales Development Representative, I honed my skills in identifying and qualifying leads, as well as building out adequate sales cadences which played a crucial role in expanding the sales pipeline.
  • I am drawn to this role because of the innovative approach, growth opportunities and company vision. I am confident that my proactive approach, strong communication skills, objection handling and ability to work well within a team will make me a valuable asset to your sales team.
  • Thank you for considering my application. I look forward to the possibility of discussing how my background and skills can contribute to your company’s success.
  • Best, Ian Freeman

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