Ian Frith
East Hartford,CT
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Owner
Frittaz LLC
08.2022 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Maintained up-to-date administrative records to monitor operational conditions.
- Promoted business via social media to generate leads and maximize brand identity.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Frequently studied market to keep abreast of new industry trends.
Laborer
Levit Management
06.2021 - 08.2022
- Worked alongside team to accomplish work goals according to schedule.
- Loaded, unloaded and moved material to and from storage and production areas.
- Prepared job sites by removing debris and setting up materials and tools.
- Performed general housekeeping and cleaning tasks.
- Utilized construction tools and machinery to effectively complete job site projects.
- Observed site safety rules to maximize protections for team members and equipment.
- Read and understood orders to accurately measure, cut and lay out needed materials.
- Learned basic carpentry, painting and plastering.
Courier
FedEx Express
05.2016 - 06.2021
- Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Drove safely at all times to avoid accidents and harm.
- Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
- Tracked delivery information, mileage and fuel use while on shift.
- Followed company policies and procedures during shift.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management and peers.
- Answered customer inquiries regarding shipments and provided updates on package arrival.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Picked up packages and made deliveries promptly, exceeding prior delivery records
- Verified load against delivery ticket before beginning every shift.
- Reported suspected mechanical issues quickly to supervisor for remediation.
- Properly documented all specimens received using FedEx's handheld computers.
- Built and maintained professional relationships with customers, which boosted business.
- Informed customers of discounts, special offers and programs to enhance customer experience.
- Picked up medical specimens from 3 businesses within 10 square mile territory daily.
- Communicated route progress to the operations manager, noting traffic and construction issues to avoid delays for critical deliveries.
Education
No Degree - Medical Billing And Coding
U.S. Career Institute
Fort Collins, CO06.2023
Skills
- Change and Growth Management
- Portfolio Management
- Integrity and Transparency
- Leadership and People Development
- Employee Motivation and Performance
- Reducing Costs
- Inventory Optimization
- Operational Efficiency and Safety
- Balanced Work Ethic
- Adaptable and Flexible
- Approachable and Outgoing
Websites
Timeline
Owner
Frittaz LLC
08.2022 - Current
Laborer
Levit Management
06.2021 - 08.2022
Courier
FedEx Express
05.2016 - 06.2021
No Degree - Medical Billing And Coding
U.S. Career Institute
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