Summary
Overview
Work History
Education
Skills
Timeline
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Ian Ginther

La Verne,CA

Summary

Take-charge and trusted professional delivering strategic analysis, goal achievement and team leadership. Dependable, loyal and detail-oriented. Able to manage multiple tasks and priorities. Broad experience includes excellence in customer service, operational evaluations, safety, researching, motivation, recruiting, training and team building. Highly skilled in multi-level communication and eagerly seeking a new challenge.

Overview

20
20
years of professional experience

Work History

Estate Executor

The Ginther Family Trust
Anaheim Hills, CA
11.2021 - Current
  • Assisted in the care taking of a terminal family member, consolidated all investments and assets into a trust and handled all communication and bills
  • During that time, I was able to leverage my effective communication skills with multiple health care providers, as well as my organization skills coordinating meetings with his financial planner, broker and legal representation, which gave him piece of mind
  • This role expanded my problem-solving skills, navigating gray areas, and my ability to stay calm under pressure.

General Manager

The Cheesecake Factory
Santa Anita, CA
07.2004 - 12.2021
  • Directly supervised the training and development of a team of 10 managers and 200 employees
  • Conducted orientations, onboarding, 30/60/90 day follow up and annual reviews reducing turnover 50%
  • Selected a staff safety team and conducted monthly safety meetings bringing awareness and reduction of injuries by 70%
  • Improved attrition levels by 75% in our kitchen and 26% for our front of house team
  • Developed managers safety awareness by performing safety audits and daily safety walks
  • Led adherence to SERV safe, FDA and OSHA requirements reducing injuries by 60% and receiving regional annual award for SERV safe standards
  • Implemented engagement, diversity and cultural programs through weekly manager meetings
  • Facilitated monthly workshops and enhanced cross-training to reward staff with wage increases, reduce late night labor by 20%, and increasing overall food quality scores by 17%
  • Implemented improved Red Carpet training to front of house departments resulting in improved guest experience surveys scores experience scores by 25%
  • Provided on site support and productive analyses/audits to fellow General Managers
  • Managed inventory levels for corrective action planning to save costs and provide better quality of products
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
  • Payroll Review and Finalization of 200 staff members and 10 managers
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention to achieve sales above $11 million while exceeding controllable profit and 40% plus flow thru.

Education

Master's degree in Business Administration -

George Graziadio School of Business, Pepperdine
Malibu, CA
08.2001

Bachelor of Arts in Psychology -

California State University - Long Beach
Long Beach, CA
08.1996

General educational development in Psychology -

Orange Coast College
Costa Mesa, CA
05.1993

Skills

  • Change Leadership
  • Analytical and problem-solving skills
  • Customer Service
  • Talent acquisition
  • Full Cycle Recruiting
  • Succession Planning
  • Issue and Conflict Resolution
  • Performance Appraisal
  • Career Development
  • Workforce Planning
  • Training and mentoring
  • Corrective Action Planning
  • Employee Relations
  • Data Analysis
  • Project management
  • Budgeting & Forecasting
  • Profit & loss
  • Qualitative & Quantitative Analysis
  • Compliance

Timeline

Estate Executor

The Ginther Family Trust
11.2021 - Current

General Manager

The Cheesecake Factory
07.2004 - 12.2021

Master's degree in Business Administration -

George Graziadio School of Business, Pepperdine

Bachelor of Arts in Psychology -

California State University - Long Beach

General educational development in Psychology -

Orange Coast College

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Ian Ginther