Ian Goan
Director Of Finance
Copley
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Proactive and hardworking individual focused on continuous operational improvement. Confident communicator at all levels from the showroom floor up to the executive board. Successful at developing relationships with individuals, businesses and key stakeholders alike. Takes a data driven approach to management that enables the dealerships to optimize store-level performance, maximize the flow of inventory and make the most effective use of advertising resources.
Overview
6
6
years of professional experience
16
16
years of post-secondary education
Work History
Business Manager
Ron Marhofer Buick GMC
03.2024 - Current
- Supported sales objectives, collaborating with sales team to identify opportunities for finance-related upsells.
- Fostered a positive work environment by promoting open communication and setting clear expectations for team performance, resulting in increased employee satisfaction and sales figures.
- Streamlined loan approval processes, reducing wait times for customers and increasing overall efficiency.
- Provided exceptional customer service by becoming more involved with the sales staff on the floor with their customers.
Business Manager
Chevrolet Of Wooster
06.2023 - 03.2024
- Improved overall department efficiency by creating structured procedures and simplifying processes.
- Worked closely with sales desk to identify additional opportunities for ancillary protection plan sales.
- Implemented ongoing training programs for sales staff on current financing products, incentives, and promotions.
- Personally averaged 75 deliveries per month resulting in over $2400 PVR.
Director of Finance & Business Development
Prestige Auto Family
01.2023 - 06.2023
- Created centralized finance department specializing in remote deliveries.
- Introduced process improvements to mitigate loss and drive operational growth.
- Increase backend PVR from $800 to $1700 and product penetration from .8 to 1.5 company-wide in first 2 months.
- Verified compliance of financial policies and accounting procedures against federal regulations.
- Assisted with recruiting, interviewing and hiring new department employees
- Reduced process discrepancies through measured implementation of performance reporting and data systems
Director of Central Finance
Auto Services Unlimited
04.2021 - 01.2023
- Researched and facilitated software integration to streamline developmental and financial processes.
- Prepared monthly reconciliation of financial statements and took corrective actions on deviations.
- Established centralized remote delivery department of 15 employees with missed-opportunity directive.
- Generated $2.4 million gross profit while practicing found business approach.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Finance and Insurance Manager
Auto Services Unlimited
10.2020 - 04.2021
- Promoted new and used vehicle sales to exceed dealership volume, gross profit and customer expectations.
- Maintained $3000 backend PVR on prime and secondary consumer loans.
- Created daily distributed spreadsheet displaying inventory with Loan-to-Value and aged unit analytics.
- Coached individual team members to maximize unit volume, gross profit and earnings potential.
- Increased profit margins by effectively building value in vehicle service contracts and ancillary products.
Asst. Director of Business Development
Auto Services Unlimited
03.2019 - 10.2020
- Averaged over 200 shown appointments per month as business development representative and substantially broke company records.
- Mentored team members to develop phone and sales skills, leading to increased productivity and successful promotions within the company.
- Optimized lead engagement by developing reports that targeted specific sources within the CRM to identify all sales opportunities.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
Education
High School Diploma
Nordonia High School
09.2009 - 06.2013
Sales And Marketing Education
Cuyahoga Valley Career Center
05.2001 - 06.2013
Skills
Written and Interpersonal communication
Coaching and Training
Data Entry and Analysis
KPI management
Coaching and Training
Microsoft Office
Process Implementation
COX Automotive Software
CDK and Routeone Software
CRM navigation and integration
Business Development
Budget Forecasting
Financial Analysis and Reporting
Financial Transactions Expertise
Timeline
Business Manager
Ron Marhofer Buick GMC
03.2024 - Current
Business Manager
Chevrolet Of Wooster
06.2023 - 03.2024
Director of Finance & Business Development
Prestige Auto Family
01.2023 - 06.2023
Director of Central Finance
Auto Services Unlimited
04.2021 - 01.2023
Finance and Insurance Manager
Auto Services Unlimited
10.2020 - 04.2021
Asst. Director of Business Development
Auto Services Unlimited
03.2019 - 10.2020
High School Diploma
Nordonia High School
09.2009 - 06.2013
Sales And Marketing Education
Cuyahoga Valley Career Center
05.2001 - 06.2013
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