Ian Gonzalez
Chico,CA
Summary
Dynamic and results-driven Retail General Manager with over 5 years of experience in managing high-volume retail operations. Adept at overseeing all aspects of store operations, including sales, customer service, staff management, and inventory control. Proven track record of driving sales growth, improving operational efficiency, and delivering exceptional customer experiences. Skilled in building and leading high-performing teams, implementing process improvements, and achieving operational excellence. Seeking to leverage my expertise to drive business success and deliver superior results in a new industry.
Overview
11
11
years of professional experience
Work History
Fulfillment Lead
Lulu's Fashion Lounge
03.2024 - Current
- Lead a high-performing team of fulfillment associates, fostering a positive work environment that promoted collaboration and teamwork.
- Trained new hires on company policies and procedures, resulting in faster integration into the team and improved productivity.
- Streamlined fulfillment processes by identifying inefficiencies and implementing solutions to improve workflow.
- Conducted regular safety audits within the warehouse environment, addressing any potential hazards promptly.
- Prioritized tasks to meet dynamic conditions and changing company demands.
- Handled production picking, packing and shipping orders.
- Managed, motivated and monitored team of 20+ associates every shift.
- Assessed team member performance for compliance with company standards.
- Implemented quality control measures to reduce errors in order processing, leading to fewer returns and increased customer satisfaction.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
Assembly Line Production Worker
Transfer Flow Inc
11.2023 - 02.2024
- Efficiently operated machinery and equipment to assemble components according to production guidelines
- Inspected finished products to ensure quality control and accuracy in line with company standards
- Collaborated with team members to meet daily production goals and ensure smooth workflow on the assembly line
- Followed safety protocols and procedures to promote a secure work environment for all employees
Truck Driver/Logistics Coordinator
Self Employed
06.2021 - 11.2023
- Safely and efficiently operate commercial vehicles to transport goods to various locations
- Maintain accurate driving logs and ensure compliance with DOT regulations
- Conduct pre-trip and post-trip inspections to ensure vehicle is in good working condition
- Communicate effectively with dispatch and customers to coordinate delivery schedules
- Demonstrate excellent time management skills to meet deadlines and deliver goods on time
- Improved on-time delivery rates by effectively planning and executing efficient driving routes.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
General Manager
American Eagle Outfitters
09.2019 - 10.2020
- Successfully led a team of 30+ retail associates, providing training, hiring, coaching, and performance evaluations to drive exceptional customer service and achieve sales goals
- Establish a work culture of accountability to drive operational excellence and lead initiatives to improve staffing coverage and increase team morale
- Oversaw operations for a retail store with $3M in P&L, coordinated staffing, managed inventory levels, and ensured compliance with customer service best practices
- Analyzed KPI data to identify trends, opportunities, and areas for improvement to drive organizational performance
- Managed all payroll operations utilizing KPIs to identify sales trends and payroll needs
Store Manager
Sunglass Hut
10.2013 - 09.2019
- Conducted regular training sessions on product knowledge and sales techniques, leading to a 15% increase in average transaction value
- Maintained store appearance and merchandising standards to create a visually appealing and organized shopping environment
- Interface with customers on a daily basis to ensure a high-quality experience and identify resolutions to order issues
- Lead a team of eight sales associates, define workflows, provide coaching to improve sales performance, and build a high-performance work culture, resulting in exceeding company standards for conversion and sales goals
- Processed orders, returns, and exchanges accurately and in a timely manner while maintaining strong attention to detail
- Resolved customer issues efficiently and effectively, ensuring high levels of satisfaction and retention
Property Manager
RSC Accosiates
07.2016 - 07.2017
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
Education
High School Diploma -
Pleasant Valley Senior High School
ChicoSkills
- Materials Management
- Assignment Delegation
- Critical Thinking
- Specifications Verification
- Quality Control
- Product Assembly
- Inventory Tracking and Management
- Training and mentoring
- Outstanding communication skills
- Problem Resolution
- Sales Coaching
Volunteering
Traveled to Chile for a OneSight Clinic to help provide over 3000 people with free prescription eyewear as an Opticians Assistant
Timeline
Fulfillment Lead
Lulu's Fashion Lounge
03.2024 - Current
Assembly Line Production Worker
Transfer Flow Inc
11.2023 - 02.2024
Truck Driver/Logistics Coordinator
Self Employed
06.2021 - 11.2023
General Manager
American Eagle Outfitters
09.2019 - 10.2020
Property Manager
RSC Accosiates
07.2016 - 07.2017
Store Manager
Sunglass Hut
10.2013 - 09.2019
High School Diploma -
Pleasant Valley Senior High School
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