Summary
Overview
Work History
Education
Skills
Photography
Timeline
Generic

Ian Gott

Centreville,MD

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and experience in a wide range of culinary settings.

Overview

3
3
years of professional experience

Work History

Front of House Employee

Chick-fil-A
10.2023 - Current
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations gracefully, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries promptly.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Properly labeled and stored food and fresh ingredients in a cooler or freezer to optimize freshness.
  • Contributed to team efficiency by promptly completing side work tasks during downtime.
  • Trained new front-of-house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Utilized point-of-sale systems effectively to process transactions accurately and maintain financial records.
  • Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
  • Promoted an inclusive, respectful work environment by collaborating effectively with diverse colleagues and addressing any conflicts professionally.
  • Participated in staff training sessions to stay updated on industry trends and improve overall service quality.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Accurately operated cash register to process customer payments.
  • Kept kitchen, counter, and dining areas cleaned and sanitized.
  • Kept drawer balanced by accurately processing cash, credit, and debit payments.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware, and napkins.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Brewed coffee and tea and changed out drink station syrups.

Food Truck Manager

Jimmys Fat Rolls
08.2023 - Current
  • Delivered exceptional customer service by addressing issues promptly and professionally during peak service times.
  • Assisted in menu development, incorporating customer feedback to drive innovation within the food truck offerings.
  • Ensured optimal food quality through consistent monitoring, proper storage techniques, and routine inspections.
  • Trained new staff members on company policies, procedures, and safety guidelines for smooth onboarding experiences.
  • Ensured compliance with all required permits/licenses by staying up-to-date on regulatory requirements.
  • Managed inventory levels for cost control, ordering supplies as needed to maintain efficient operations.
  • Optimized workflow by assigning tasks based on individual strengths and skills among the team members.
  • Adapted quickly to changing conditions or unexpected challenges during events or operating hours without compromising service quality.
  • Oversaw daily financial tasks such as cash handling, recordkeeping, and reporting to ensure accuracy and transparency in all transactions.
  • Greeted customers, answered menu questions and responded to complaints.
  • Planned daily menus and prepped food for service.
  • Trained food truck employees to follow established safety and hygiene standards.
  • Motivated staff to perform at peak efficiency and quality.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Balanced Cash box before and after shifts to ensure accuracy
  • Maximized quality assurance by completing frequent line checks.

Kitchen Porter

Modern Stone Age Kitchen
06.2022 - 05.2023
  • Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or items used often by kitchen staff.
  • Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
  • Assisted chefs with food preparation tasks
  • Increased overall kitchen productivity through effective communication and collaboration with team members.
  • Demonstrated punctuality and reliability by consistently arriving on time for shifts and completing assigned tasks efficiently.
  • Safeguarded food safety standards by properly storing ingredients according to temperature requirements.
  • Operated standard kitchen equipment with a focus on safety and sanitation.
  • Gained proficiency in various cooking techniques while assisting chefs with meal preparation duties as needed.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Contributed to a positive work atmosphere by maintaining a professional demeanor and fostering teamwork among colleagues.
  • Reduced waste by monitoring inventory levels and informing management of low stock items for prompt reordering.
  • Streamlined dishwashing processes by implementing efficient organization methods for incoming dirty dishes and outgoing clean ones.
  • Supported kitchen staff during peak times, ensuring timely completion of tasks without compromising quality.
  • Transported food items from storage areas to kitchen for prepping.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
  • Learned other teammates' work tasks to train as backup.

Canvas Fabricator

Custom Canvas Coverings
06.2021 - 10.2023
  • Fabricated custom marine enclosures and covers
  • Precisely measured, cut, sew, and install enclosures, covers, and cushions
  • Consulted customers to ensure each personal specification was carefully considered and included
  • Monitored and ordered inventory

Education

Home School
Centreville, MD
05.2025

Skills

  • Strong Work Ethic
  • Team player attitude
  • Phone Etiquette
  • Cash handling proficiency
  • Basic Conversational Spanish
  • Up-selling strategies
  • Order Taking
  • Greeting guests
  • Team Collaboration
  • Training and mentoring
  • Allergy awareness
  • Complaint Handling
  • Guest Relations
  • Problem-Solving
  • Adaptability and Flexibility
  • Cleaning and sanitation
  • Cleaning and organization
  • Cash Register Operation
  • Food Running
  • Quality Control
  • Food service standards
  • Decision-Making
  • Workstation Setup and Breakdown
  • Concise time management
  • Supply Restocking
  • Menu Memorization
  • Drive-Thru Operations
  • Basic Math
  • Weighing and Measuring

Photography

A passion for photography, previous experiences include food, wedding, and portrait photography.  

Timeline

Front of House Employee

Chick-fil-A
10.2023 - Current

Food Truck Manager

Jimmys Fat Rolls
08.2023 - Current

Kitchen Porter

Modern Stone Age Kitchen
06.2022 - 05.2023

Canvas Fabricator

Custom Canvas Coverings
06.2021 - 10.2023

Home School

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