IAN GRAMENZ
Sr Manager, Business & Operational Readiness
Grain Valley,MO
Summary
Experienced Senior Manager in business and operations with a proven track record in driving business growth and efficiency. Demonstrated expertise in strategic planning, operational discipline, and client performance management. Effective communication skills with the ability to engage both internal and external audiences. Successful in standardizing processes, templates, and ways of working to achieve scale, consistency, and high-quality work.
Overview
15
15
years of professional experience
8
8
years of post-secondary education
Work History
Sr Manager, Business & Operational Readiness
Cox Automotive
05.2023 - Current
- Evaluated hiring, firing, and promotions requests.
- Led Cox Automotives SFA, Deal Central, Business and Operational teams to a successful launch in market by managing multiple teams and individual contributors. Launch has brought 65k MRR in its first few months in the market.
- Co-led the CDK outage response project. This project brought our dealers back online within one week of starting. I led multiple teams across multiple businesses to ensure a successful re-establishment of connections with CDK.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives, which brought new revenue and/or reduced an existing revenue gap.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
Sr. Client Performance Manager
VinSolutions
10.2021 - 05.2023
- Maintain a 95.4% retention rate in a dealer book of business containing over 100 dealers
- Deliver enterprise level analyses and insights to define and drive growth across key performance indicators
- Worked along side team members to test and implement the rollout of SFX to over 100 employees
- Working along side Product to building and implement Retail360 across multiple Cox business units
- Planned and rolled out a new method of internal communication across over 100 employees using Microsoft Teams
- Mentor new hires or employees to help elevate and meet/exceed goals and metrics as measured
- Implemented and developed operational standards, policies and procedures
Performance Manager
VinSolutions
06.2019 - 10.2021
- Maintained a 94% retention rate across 95 accounts
- Led teams to drive results and meet sales goals
- Delivered analyses and insights to define and drive growth across key performance indicators
- Worked alongside other Cox businesses to train and make aware team of product changes and integrations
General Sales Manager
Hendrick Acura Overland Park
10.2018 - 06.2019
- Followed best practices when using CRM and other tools to manage sales cycle
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets
- Evaluated performance against goals and implemented appropriate development plans
- Leveraged data and insights to support recommendations or overcome customer objections
- Tracked and analyzed key quantitative metrics and business trends to support company sales function
- Utilized market knowledge of ecommerce industry (B2C model), supporting company sales goals and objectives.
Finance Director
Jack Ellena Honda
10.2017 - 10.2018
- Drove profit increases through market research and strategic asset management to meet dynamic industry conditions
- Worked with Lenders to finance customers and achieve maximum profit on individual deals to meet dealership expectations and sales goals
- Managed fiscal operations by analyzing and monitoring financial reporting, revenue and expense forecasting, and capital improvement planning
- Identified and implemented changes to improve operational decision-making
Marketing Director
Woody's Automotive Group
10.2011 - 11.2017
- Created breakdowns of analytics on web and social, recommending improvements and identifying growth opportunities
- Implemented new innovations, solutions and products to support sales growth and client retention
- Researched and analyzed opportunities for brand development to engage organization target audiences
- Worked with management to create and manage marketing budgets that delivered clear return on investment
Pharmacy Department Manager
Wal-Mart
01.2010 - 10.2013
- Entered new patient profiles and prescriptions into medication input software system
- Ordered and purchased pharmaceutical supplies, medical supplies and drugs to adequately maintain stock
- Lead a team of 6 individuals to meet company goals and standards
- Researched trends and sales to ensure area was best laid out for consumers
Education
High School Diploma -
Chillicothe High School
Bachelor of Arts - Marketing
University of Arizona
Online 05.2001 -
Skills
Strategic planning
Talent development
Operations management
Data analytics
Cross-functional communication
Accomplishments
- Process Improvement - Achieved revenue objective by implementing cost-cutting measures.
- Coordinated cross-functional teams and provided business analysis for Cox Automotive Deal Central.
Timeline
Sr Manager, Business & Operational Readiness
Cox Automotive
05.2023 - Current
Sr. Client Performance Manager
VinSolutions
10.2021 - 05.2023
Performance Manager
VinSolutions
06.2019 - 10.2021
General Sales Manager
Hendrick Acura Overland Park
10.2018 - 06.2019
Finance Director
Jack Ellena Honda
10.2017 - 10.2018
Marketing Director
Woody's Automotive Group
10.2011 - 11.2017
Pharmacy Department Manager
Wal-Mart
01.2010 - 10.2013
Bachelor of Arts - Marketing
University of Arizona
05.2001 -
High School Diploma -
Chillicothe High School
Similar Profiles
Tyana LesterTyana Lester
Product Readiness Manager at Cox AutomotiveProduct Readiness Manager at Cox Automotive
Shakita WilliamsShakita Williams
Lead Business Service Specialist at Cox AutomotiveLead Business Service Specialist at Cox Automotive
HANNAH FERGUSON PEARLHANNAH FERGUSON PEARL
Account Operations Specialist II at Cox AutomotiveAccount Operations Specialist II at Cox Automotive