Summary
Overview
Work History
Education
Skills
Timeline
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Ian Hall

Glen Allen,VA

Summary

Dynamic and dedicated professional with exceptional customer service skills honed at CMX CineBistro. Proven ability to enhance guest satisfaction through effective complaint resolution and teamwork. Committed to food safety practices and maintaining a professional appearance, consistently fostering a welcoming environment for all patrons.

Experienced with customer service, enhancing guest experiences through attentive service. Utilizes strong communication skills to ensure seamless interactions between staff and guests. Track record of maintaining high standards in cleanliness and presentation.

Overview

6
6
years of professional experience

Work History

Food and Beverage Server

CMX CineBistro
06.2024 - Current
  • Provided courteous, friendly service while multitasking in fast-paced environment.
  • Greeted guests warmly to foster welcoming environment.
  • Maintained a clean and organized dining area for an enjoyable guest experience.
  • Remained focused, calm and professional during peak rush hours.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
  • Promoted a safe dining environment by adhering to strict food handling guidelines and maintaining cleanliness standards throughout the establishment.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Successfully handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
  • Addressed and handled customer complaints in polite and professional manner.
  • Provided training assistance for new hires, helping them acclimate quickly to restaurant procedures and expectations for excellent service delivery.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Team Member

Car Pool Car Wash
06.2023 - 08.2023
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Trained new team members by relaying information on company procedures and safety requirements.

Team Member

Car Pool Car Wash
05.2022 - 08.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.

Customer Service Attendant

Willow Oaks Country Club
04.2020 - 08.2020
  • Enhanced customer satisfaction by consistently providing prompt and courteous service.
  • Contributed to a positive work environment by collaborating with colleagues in addressing challenging situations as a cohesive team.
  • Resolved customer complaints effectively, ensuring a positive experience and maintaining loyalty.
  • Provided support during peak hours, contributing to smooth operations and minimal wait times for customers.
  • Greeting golfers, cleaning there golf clubs, and cleaning the golf carts after use.
  • Maintained the golf course range by setting up balls and cleaning the range off after use.

Team Member

Dairy Queen
06.2019 - 08.2019
  • Operated register to process payments and collect cash payment for order totals.
  • Maintained productive, efficient approach to all tasks.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Assisted in inventory management to prevent stock shortages and overages.
  • Achieved high level of customer service with thorough product knowledge and attentive assistance.

Education

Bachelor of Arts - Psychology

Christopher Newport University
Newport News, VA
05-2025

Skills

  • Guest satisfaction
  • Guest service
  • Strong work ethic
  • Exceptional customer service
  • Guest engagement
  • Professional appearance
  • Food safety practices
  • Food handling safety
  • Teamwork and support to peers
  • Calm demeanor

Timeline

Food and Beverage Server

CMX CineBistro
06.2024 - Current

Team Member

Car Pool Car Wash
06.2023 - 08.2023

Team Member

Car Pool Car Wash
05.2022 - 08.2022

Customer Service Attendant

Willow Oaks Country Club
04.2020 - 08.2020

Team Member

Dairy Queen
06.2019 - 08.2019

Bachelor of Arts - Psychology

Christopher Newport University

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Ian Hall