Ian Hall
Mesa,AZ
Summary
Dedicated Dental Assistant with hands-on experience in chairside assisting, dental radiography, impressions, and oral surgery support. Known for providing excellent patient care while maintaining strict OSHA and HIPAA compliance. Recent experience working with multiple dental practices through Princess Dental Staffing, demonstrating the ability to quickly adapt to different clinical environments. Additional background in healthcare insurance and claims processing strengthens patient communication and administrative workflow support.
Overview
13
13
years of professional experience
2014
2014
years of post-secondary education
1
1
Certification
Work History
Dental Assistant (Temporary Assignments)
Princess Dental Staffing
Mesa / Phoenix, AZ
09.2025 - Current
- Provide chairside dental assisting support for multiple dental practices on temporary and on-demand assignments
- Assist dentists during procedures including fillings, crowns, extractions, and general dentistry treatments
- Take and process dental radiographs while maintaining radiation safety standards
- Prepare treatment rooms, sterilize instruments, and maintain OSHA and CDC compliance
- Take impressions and assist with fabrication of temporary crowns when needed
- Maintain accurate patient records and assist with efficient patient flow in busy clinical environments
Lead Machine Operator
Amazon
Mesa, AZ
09.2023 - Current
- Lead operational workflow and assist team members to maintain efficiency in a high-volume environment
- Monitor inventory accuracy and ensure quality control standards are met
- Maintain strong communication and teamwork in a fast-paced production setting
Provider Representative
Aetna
Phoenix, AZ
08.2018 - 07.2022
- Assisted healthcare providers with claim issues, eligibility verification, and benefits information
- Resolved complex insurance inquiries while maintaining high service standards
- Managed high call volumes while ensuring accuracy and compliance with healthcare regulations
Customer Service Representative
Optum / UnitedHealthcare
Phoenix, AZ
07.2016 - 01.2018
- Verified benefits and eligibility for AHCCCS, Medicare, and commercial insurance plans
- Assisted with claim processing and patient account updates
- Provided professional customer support to patients and providers
Dental Assistant
Dr. Dale Lentz, DDS
Tempe, AZ
06.2013 - 07.2016
- Assisted dentist with oral surgeries, restorative procedures, and general dentistry treatments
- Took dental radiographs and recorded patient medical history
- Prepared patients for treatment and provided post-operative care instructions
- Created temporary crowns and took dental impressions
- Sterilized instruments and maintained infection control standards
- Managed dental supplies and maintained inventory for the clinical team
Education
Certificate in Dental Assisting -
Pima Medical Institute
Mesa, AZGED - High School Equivalency
Skills
- Chairside Assisting
- Dental Radiographs (X-Rays)
- Patient Care & Communication
- OSHA & CDC Sterilization Protocols
- Dental Terminology & Charting
- Insurance Verification & Billing Knowledge
- Temporary Crown Fabrication
- Impression Taking
- Inventory & Supply Management
- Multi-Practice Dental Office Experience
- Team Collaboration & Fast Adaptation
Certification
- Dental Radiation Health and Safety Certified
- CPR Certified
- HIPAA Compliance
Personal Information
Title: Dental Assistant
Timeline
Dental Assistant (Temporary Assignments)
Princess Dental Staffing
09.2025 - Current
Lead Machine Operator
Amazon
09.2023 - Current
Provider Representative
Aetna
08.2018 - 07.2022
Customer Service Representative
Optum / UnitedHealthcare
07.2016 - 01.2018
Dental Assistant
Dr. Dale Lentz, DDS
06.2013 - 07.2016
Certificate in Dental Assisting -
Pima Medical Institute