Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Ian Hamilton

Pottsville

Summary

Creative customer advocate with eight years of retail experience. Accustomed to keeping orderly and tidy work areas, kitchen work stations and retail display cases. Possesses outstanding customer service skills and innovative decorating techniques. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Freelance Contractor

Uber Eats
12.2022 - Current
  • Effortlessly worked to deliver excellent service to customers, focusing on timely deliveries, care with food handling, and a constant friendly attitude.
  • Provided top-notch customer service to all clients upon pick-up and delivery of their product.
  • Ensured that all deliveries that were serviced were above expectations and met all client needs.
  • Maintained a positive and friendly demeanor while speaking with clients and restaurant staff to ensure that every delivery went smoothly and professionally.

Customer Service Advocate

Wawa
05.2023 - 10.2024
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
  • Maintained a positive work environment, fostering team collaboration and continuous improvement.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adapted quickly to changes in company policies or systems, ensuring minimal disruption in service delivery during transitions.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Coffee Bar/Bakery Associate

Whole Food Market
08.2019 - 01.2021
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Inspected goods to establish accurate pricing and labeling.
  • Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Managed efficient cash register operations.
  • Wrapped, boxed and weighed bakery department products.

Barista Trainer

Starbucks
09.2017 - 01.2021
  • Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Customized training strategies based on individual barista knowledge, experience and strengths.
  • Trained new employees in groups and in one-on-one scenarios.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Controlled line and crowd with quick, efficient service.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Handled cash and processed payments accurately to avoid errors.
  • Promoted additional items with beverages, increasing store sales.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Server

Watermark Retirement Communities
09.2016 - 06.2017
  • Supervised the memory care dining area
  • Transferred hot and cold food from kitchen to memory care
  • Maintained food temperature logs per food service
  • Provided snacks in-between meals
  • Adhered to resident’s medical needs and requests for their meals
  • Plated food during meal service and deserts offered after main course
  • Arranged and prepared tables for residents to offer memorable experiences.
  • Maintained a clean work space and dining area
  • Receive “Thrive” award for excellent service within the community.
  • Cultivated warm relationships with the residents.
  • Processed orders and sent to kitchen employees for preparation.
  • Served food and beverages promptly with focused attention to resident's needs.
  • Shared knowledge of menu items and flavors, enabling residents to make personal decisions based on taste and interest.

Education

HIgh school Diploma -

Council Rock North High school
NEwtown, pa

Associate of Science - Game Design

Delaware County Community College

Skills

  • Customer connections
  • Time management
  • Work under pressure
  • Self-motivator
  • Team oriented
  • Self-efficient
  • Communication skills (verbal or nonverbal)
  • Trustworthy
  • Capable to stand for long periods
  • Performance improvement
  • Menu item knowledge
  • Point of sale operation
  • Food preparation and safety
  • Cash register operation
  • Organization
  • Staff education and training
  • Coffee expertise
  • Leadership experience
  • Problem-Solving
  • Flexible and Adaptable
  • Attention to detail
  • Customer service
  • Time management
  • Problem-solving

Personal Information

Title: Customer Service Advocate

Timeline

Customer Service Advocate

Wawa
05.2023 - 10.2024

Freelance Contractor

Uber Eats
12.2022 - Current

Coffee Bar/Bakery Associate

Whole Food Market
08.2019 - 01.2021

Barista Trainer

Starbucks
09.2017 - 01.2021

Server

Watermark Retirement Communities
09.2016 - 06.2017

HIgh school Diploma -

Council Rock North High school

Associate of Science - Game Design

Delaware County Community College

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Ian Hamilton