Ian Hancock
Hudson,FL
Summary
Dynamic and customer-focused professional with experience at Regal Entertainment Group, excelling in ticket handling and upselling techniques. Proven ability to enhance customer satisfaction through exceptional service and teamwork. Adept at multitasking and time management, ensuring efficient operations in fast-paced environments. Committed to promoting positive experiences for all guests.
Overview
3
3
years of professional experience
Work History
Cinema Attendant
Regal Entertainment Group
Port Richey, FL
09.2023 - 02.2025
- Sold admission, processed payments, and issued tickets.
- Contributed to increased concession sales through effective product promotion and upselling techniques.
- Stocked and organized concession supplies to provide customers with food and beverage options.
- Provided accurate directions to theater locations, ensuring smooth traffic flow throughout the cinema complex.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Worked with other staff members for smooth theater operations.
- Provided exceptional customer service to promote positive movie-going experience.
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
Team Member
Domino's Pizza
Hudson, FL
06.2022 - 01.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong cooperative relationships with coworkers and managers.
Education
Associate Of Science - General Studies
Pasco Hernando State College
Spring Hill, FLDiploma - General Studies
Hudson High School
Hudson, FL06.2023
Skills
- Ticket handling proficiency
- Food service assistance
- Cash register operation
- Multitasking Abilities
- Teamwork
- Schedule flexibility
- Time management
Timeline
Cinema Attendant
Regal Entertainment Group
09.2023 - 02.2025
Team Member
Domino's Pizza
06.2022 - 01.2023
Associate Of Science - General Studies
Pasco Hernando State College
Diploma - General Studies
Hudson High School