Ian Harper
Port Saint Lucie,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
37
37
years of professional experience
Work History
Supervisor Regulatory
NuCO2, Inc
Stuart, FL
07.2023 - Current
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Cultivated interpersonal skills by building positive relationships with others.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Regulatory Compliance Analyst
NuCO2, Inc
01.2014 - Current
- Entered into record-keeping systems appropriate data needed to create new records or update existing ones.
- Completed all permitting requirements in 26 State and 2 municipalities.
- Completed industry code research and feedback to stakeholders for jurisdictional compliance requirements.
- Provided directives to In-Office and Field Service Team where code violations occurred.
- Kept informed regarding pending industry changes.
- Developed and affected efficient work process with available resources.
- Developed and implemented important KPI's for financial, permitting, and code violations.
Shift Manager
Aegis Communications Group
10.2011 - 07.2012
- Trained and mentored new employees to maximize team performance in a Call Center environment.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Supervised employees and oversaw quality compliance with company standards call quality.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
Managing Partner
Express Transshipment Services
12.1999 - 09.2009
- Established and implemented business procedures and process improvements.
- Managed warehouse Operations.
- Managed Flight Operations and scheduling
- Analyzed and presented financial standings and cost effectiveness to other partners.
- Developed and administered yearly budget.
- Increased revenue by 13% with successful operational strategies and reductions in costs.
- Directed strategic initiative that improved team productivity by 10%.
Lubricants & Chemicals Manager
Shell Oil Company Bahamas
06.1989 - 12.1999
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Improved operations through consistent hard work and dedication.
Customer Service Specialist
Tropigas Limited Bahamas
06.1987 - 07.1989
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Carried out opening and closing functions to meet operational needs underpinning strong customer service.
Education
Pilot Certificate - Aviation
Hummingbird Airline
Fort Lauderdale, FL12.2002
High School Diploma -
St. Anne's High School
Nassau, Bahamas06.1987
Skills
- Regulatory Documentation
- Application Filing
- Reading Comprehension
- Regulatory Accounting
- Compliance Issues
- Active Listening
- Procedural Guidance
- Critical Thinking
- Regulatory Research
- Permit Applications
- Regulatory Processes
- Exceptional Customer Service
- Administrative Support
- Complex Problem-Solving
- Data Entry
- Conflict Resolution
- MS Office
- MS Excel
- MS Office Suite
- Customer Satisfaction
- Permit Processing
- Team Meetings
- Internal Violation Reporting
Aviation, Reading, Sports
One of the joys of being a pilot is having a view of the earth below, the clouds ahead, and the skies above. It has always been one of the moments where I take the time to consider the river of my life as it has flowed from the headwaters, crashing over rapids and meandering in a flow toward its goal. And reading has played an integral part in my education. I have traveled quite extensively in my life, but no travel has been as fulfilling as the journey through literary work. Reading is as much a part of my down time as sports and physical activity.
Timeline
Supervisor Regulatory
NuCO2, Inc
07.2023 - Current
Regulatory Compliance Analyst
NuCO2, Inc
01.2014 - Current
Shift Manager
Aegis Communications Group
10.2011 - 07.2012
Managing Partner
Express Transshipment Services
12.1999 - 09.2009
Lubricants & Chemicals Manager
Shell Oil Company Bahamas
06.1989 - 12.1999
Customer Service Specialist
Tropigas Limited Bahamas
06.1987 - 07.1989
Pilot Certificate - Aviation
Hummingbird Airline
High School Diploma -
St. Anne's High School
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