Ian Harrison-Love
Westville,IL
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
Work History
Automotive Lube Technician
Grove Automotive & Transmisson
02.2023 - 09.2024
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Performed thorough vehicle inspections to identify potential problems before they escalated into costly repairs.
- Improved customer satisfaction by providing efficient and accurate automotive maintenance services.
- Suggested additional services to customers in order to meet upsell goals.
- Kept shop areas neat, clean, and free of safety hazards.
- Dismounted and mounted tires to perform air checks, rotations, and rebalances.
- Checked fluids, tires, brakes, and other systems as part of multi-point inspection.
- Enhanced shop productivity by consistently completing lubrication tasks within specified timeframes.
- Collaborated with team members to complete complex repairs and maintenance tasks efficiently.
- Assisted in inventory management, ensuring the timely replenishment of necessary supplies and tools.
- Applied lubricants to moving parts of vehicle engines to prevent premature engine wear.
Lube Service Technician
Independence Automotive
08.2022 - 02.2023
- Enhanced customer satisfaction by providing efficient and accurate oil changes and routine vehicle maintenance.
- Troubleshot complex mechanical issues using advanced diagnostic tools, efficiently pinpointing problems and implementing solutions quickly.
- Assisted management with inventory control, ordering necessary parts and supplies to maintain efficient operations.
- Delivered comprehensive vehicle inspections, identifying any necessary repairs or preventative maintenance needed for optimal performance.
- Prioritized customer satisfaction by addressing concerns and complaints promptly, implementing changes as needed to maintain positive relationships.
- Continually expanded knowledge of automotive systems through ongoing training seminars, workshops, and certifications.
- Contributed to a safe working environment by adhering to company safety protocols when operating equipment or handling hazardous materials.
- Demonstrated expertise in various makes and models, adapting quickly to new technologies in the automotive industry.
- Developed strong relationships with customers by addressing their concerns promptly and professionally, earning their trust as a reliable technician.
- Reduced wait times for customers by effectively managing workloads and prioritizing tasks in a fast-paced environment.
- Streamlined workflow processes by maintaining a clean and organized workspace, contributing to overall productivity.
- Increased repeat business through exceptional customer service and thorough explanations of services performed on the client''s vehicle.
- Ensured timely completion of scheduled maintenance services such as fluid exchanges, filter replacements, tire rotations, and battery installations for improved vehicle longevity.
- Maintained high safety standards by diligently inspecting vehicles for potential issues during service appointments.
- Streamlined record-keeping processes by accurately documenting completed services, parts used, and corresponding costs in the company database.
- Provided support to coworkers during high volume shifts, demonstrating teamwork and collaboration for consistent service quality.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Vacuumed interior of vehicles and washed exterior windows to boost customer satisfaction.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Educated customers on vehicle systems operation and recommended regular maintenance schedules to promote optimal vehicle functionality.
- Checked fluids, tires, brakes, and other systems as part of multi-point inspection.
Lube Service Technician
Meineke Car Care
09.2019 - 06.2022
- Enhanced customer satisfaction by providing efficient and accurate oil changes and routine vehicle maintenance.
- Troubleshot complex mechanical issues using advanced diagnostic tools, efficiently pinpointing problems and implementing solutions quickly.
- Assisted management with inventory control, ordering necessary parts and supplies to maintain efficient operations.
- Delivered comprehensive vehicle inspections, identifying any necessary repairs or preventative maintenance needed for optimal performance.
- Prioritized customer satisfaction by addressing concerns and complaints promptly, implementing changes as needed to maintain positive relationships.
- Contributed to a safe working environment by adhering to company safety protocols when operating equipment or handling hazardous materials.
- Consistently met or exceeded productivity goals while maintaining a focus on quality workmanship in all services performed on customers'' vehicles.
- Demonstrated expertise in various makes and models, adapting quickly to new technologies in the automotive industry.
- Improved team efficiency through effective communication and collaboration during high-volume appointment periods.
- Reduced wait times for customers by effectively managing workloads and prioritizing tasks in a fast-paced environment.
- Ensured timely completion of scheduled maintenance services such as fluid exchanges, filter replacements, tire rotations, and battery installations for improved vehicle longevity.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
Warehouse Worker
Walmart Supercenter
04.2019 - 08.2019
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
Education
High School Diploma -
Gloucester County Institute of Technology
Sewell, NJ06.2020
Skills
Battery replacements
Oil Changes
Brake Systems
Tire Rotations
Battery Testing Competence
Vehicle inspection abilities
Customer Relations
Fluid Checks
Electrical System Familiarity
Brake Inspection Proficiency
Fluid Replacement Knowledge
Wheel Alignment Abilities
Tire Changing and Rotation
Safety Checks
Tire Damage Repair
Brakes Replacement
Timeline
Automotive Lube Technician
Grove Automotive & Transmisson
02.2023 - 09.2024
Lube Service Technician
Independence Automotive
08.2022 - 02.2023
Lube Service Technician
Meineke Car Care
09.2019 - 06.2022
Warehouse Worker
Walmart Supercenter
04.2019 - 08.2019
High School Diploma -
Gloucester County Institute of Technology
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