Summary
Work History
Education
Skills
Timeline
Generic

Ian Hill

Crew Member
Vacaville,CA

Summary

Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Trained in operating fast-food type equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.

Work History

Crew Member

McDonalds
Vacaville, California
04.2021 - Current
  • Provided excellent customer service by greeting customers and ensuring orders were fulfilled to meet expectations.
  • Assisted other team members to achieve goals.
  • Took orders, prepared meals and collected payments.
  • Received and processed customer payments and estimated and communicated wait times accurately.
  • Cooked and prepared foods and monitored food production according to quality and sanitation standards.
  • Listened attentively to customer complaints or requests and resolved issues without need to escalate.
  • Delivered complete food orders, including condiments and extras to guests and confirmed customer satisfaction with completed order.
  • Monitored and replenished food and supplies stock at counter, in customer dining area and in food preparation area.
  • Worked well with teammates and accepted coaching from management team.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Became familiar with products to answer questions and make suggestions.
  • Maintained fast speed of service, especially during rush times.
  • Worked front counter, drive-thru and other areas as needed.
  • Collaborated with team members to complete orders.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.

Sales Associate

Spirit Halloween
Vacaville, California
09.2020 - 11.2020
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Processed product returns and assisted customers with other selections.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Tracked stock using company inventory management software.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Provided positive first impressions to welcome existing, new and potential customers.

Education

High School Diploma -

Visions in Education
5030 El Camino Ave
08.2019 - Current

Skills

    Food running

undefined

Timeline

Crew Member

McDonalds
04.2021 - Current

Sales Associate

Spirit Halloween
09.2020 - 11.2020

High School Diploma -

Visions in Education
08.2019 - Current
Ian HillCrew Member