Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Ian Hogue

Cleveland

Summary

Enhancing customer satisfaction and boosting sales through exceptional service and relationship-building. Skilled in time management and problem-solving, adept at leading teams and managing operations with Recess Cleveland. Excels in high-stress situations, demonstrating outstanding people skills and multitasking strength.

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.

Overview

1
1
year of professional experience

Work History

Sales Associate

Ellie May’s Gourmet Cookies
04.2024 - 11.2024
  • Managed multiple projects simultaneously, effectively prioritizing tasks and maintaining strict adherence to deadlines.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Operations Manager

Recess Cleveland
06.2023 - 09.2024
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Strengthened interaction across staff and management, resulting in better teamwork.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

Time4learning Home School
07.2022

Skills

  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Excellent people skills
  • Exceptional customer service

Timeline

Sales Associate

Ellie May’s Gourmet Cookies
04.2024 - 11.2024

Operations Manager

Recess Cleveland
06.2023 - 09.2024

Time4learning Home School
Ian Hogue