Ian Holter
Seabrook,TX
Summary
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Hardworking and passionate job seeker with strong organizational skills and eager to learn. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Support Technician
Dictation Direct
02.2024 - 06.2024
- Coordinated with vendors to resolve equipment malfunctions quickly and efficiently, reducing downtime costs.
- Managed inventory of hardware components for timely replacement or repair as needed.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Trained users on how to operate components and systems.
Surgical Operational Efficiency Specialist
MD Anderson Cancer Center
03.2023 - 02.2024
- Provide operating room support for surgical technicians and doctors, to ensure tool readiness
- Ensure the products are maintained and up-kept for the account for the highest quality
- Give excellent customer and operating room support in a high stress environment and assisting any needs for the client
- Cleaning and decontaminating surgical equipment
- Maintain current knowledge of Karl Storz equipment
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
IT Specialist Tier 2
Konica Minolta
12.2022 - 03.2023
- Phone advisor for enterprise level support to help resolve technical issues
- Handled basic IT issues and helped the customers with their issues
- Handled multiple calls a day in a high stress environment while handling the directories for 15 companies
- Worked in Salesforce, Active directory, Google and AWS servers and handled the IT issues for Benihana Inc
- Enterprise level support.
Technical Support Analyst
eDist
08.2021 - 12.2022
- Provide guidance and training to customers for product setup and installation
- Troubleshoot any issues with Nuance Dragon Medical One, Dragon Professional Anywhere, Philips Dictation, Olympus dictation, for hardware and software
- Working in virtual environments to install the Software, such as Citrix and Amazing Charts.
Retention Specialist
Legal Zoom
01.2021 - 08.2021
- Assess the customer's needs by probing and uncovering the root cause of their concern
- Build rapport and negotiate to achieve a mutually beneficial one-call resolution
- Handle inbound calls and make outbound calls to existing customers to promote usage of our subscription services
- Ensure quality assurance of products and representation the company.
Server/Bartender
Chuy’s
02.2014 - 01.2021
- Participate in a fast paced, customer focused sales position
- Ability to multitask and resolve any issues for the customer
- Assist in sales and upselling for any customer.
RCC Mac Expert/Personal Setup
Apple Inc.
08.2017 - 01.2019
- Interact with Apple’s customers through multiple channels
- Take sales calls and help customers find the right product for them
- Educate customers with product knowledge via Personal Sessions
- Maintain current product knowledge through various training sessions.
Education
AutoCAD certificate -
Lee College
Baytown, TexasSkills
- Have worked with major software platforms such as Windows, iOS, MacOS, Windows Server, AWS, Google
- Troubleshooting abilities
- Remote Support
- Technical Support
- User Training
- Desktop support
- Device Installation
Timeline
Support Technician
Dictation Direct
02.2024 - 06.2024
Surgical Operational Efficiency Specialist
MD Anderson Cancer Center
03.2023 - 02.2024
IT Specialist Tier 2
Konica Minolta
12.2022 - 03.2023
Technical Support Analyst
eDist
08.2021 - 12.2022
Retention Specialist
Legal Zoom
01.2021 - 08.2021
RCC Mac Expert/Personal Setup
Apple Inc.
08.2017 - 01.2019
Server/Bartender
Chuy’s
02.2014 - 01.2021
AutoCAD certificate -
Lee College
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