Summary
Overview
Work History
Education
Skills
Timeline
Generic

IAN HUGHES

Rapid City,SD

Summary

I am a highly motivated veteran and college graduate in business administration, seeking employment with the right company to use my strong interpersonal and administrative skills and my strong verbal and written communication skills to better the company.

Overview

19
19
years of professional experience

Work History

Flooring Associate

Menards
06.2022 - 01.2023
  • Assisted customers with selecting appropriate floor types and styles.
  • Maintained in-depth understanding of all available brands and types of flooring available to customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Loss Prevention Associate

Fleet Farm
08.2021 - 02.2022
  • Consulted with store managers on bases to perform loss investigations.
  • Identified company resources, determined client risk factors and promoted solutions to establish solid client base.
  • Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.
  • Implemented and maintained loss prevention programs in close collaboration with store management.
  • Developed and implemented procedures to reduce risk of shoplifting and other loss prevention related issues.
  • Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.

Detention Officer

Geo Group
03.2015 - 01.2018
  • Wrote daily reports and maintained logs of inmate activities and behaviors.
  • Conducted physical searches of prisoners and premises in search of weapons and contraband.
  • Regularly conducted security and sanitation checks.
  • Interviewed inmates to obtain information and evidence.
  • Transported inmates to and from court hearings, medical appointments and other locations.
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Supervised inmates during meals, recreation and other activities.
  • Prepared reports to document incidents and violations.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Conducted security checks of inmates and living areas.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Enforced rules and regulations to maintain order among inmates.
  • Created and maintained positive relationships with inmates to build rapport and trust.
  • Supervised and controlled behavior of 100 inmates.
  • Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.
  • Responded promptly to emergency situations and provided medical aid.
  • Attended to feeding, housing, and physical well-being of inmates.

Warehouser

Frito Lay's Distribution Center
09.2014 - 02.2015
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Collaborated with various departments to manage timely delivery of orders and avoid delays.
  • Completed cycle counts and monthly inventory.

Manager

Traders Pizza
03.2013 - 01.2014
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained a professional, organized, and safe environment for employees and patrons.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Warehouse Loader

Orchard Supply And Hardware
01.2012 - 02.2013
  • Counted inventory by sections or for complete audits.
  • Operated forklift to move pallets and heavy items on and off vehicles.
  • Disposed of damaged or out-of-code products under the approval of the operations team.
  • Coordinated team member movements based on current needs, avoiding safety concerns, or delays.
  • Kept warehouse clean with daily cleaning, organizing and sanitizing of high-touch surfaces.
  • Verified orders from shipping and receiving documentation to complete accurate transfers.

Security Officer

King Pharmaceuticals
02.2009 - 11.2010
  • Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons, and unusual incidences.
  • Checked identification of persons entering and exiting the facility to eliminate unauthorized visitors.
  • Acted quickly during emergencies to reduce the opportunity for damage and injury.
  • Reported suspicious activities and persons to law enforcement.
  • Checked and verified photo identification before granting facility access.
  • Patrolled and monitored premises in company vehicles, on bicycles, and foot.

Soldier/Military Police Officer

United States Army
01.2004 - 01.2009
  • Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries before entrance to secure areas.
  • Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
  • Provided emergency response security, eliminating hazards, and potential dangers.
  • Monitored gate activities, controlled traffic, and responded to emergencies on base.
  • Secured restricted areas and enforced limited access for civilians and military members to provide force protection and property security.
  • Created and implemented security protocols and procedures to safeguard personnel and property.
  • Documented and organized security information accurately and efficiently.
  • Developed and maintained cooperative relationships with local, state, and federal law enforcement agencies to support communication.
  • Utilized surveillance equipment to monitor the security of personnel and property.
  • Secured storage of weapons, ammunition, and explosives to prevent theft and accidents.
  • Maintained 100% accountability of assigned equipment worth more than $50,000,000.
  • Maintained security of local areas and performed route clearance for visiting high-ranking officials.
  • Supervised 24-hour police operation investigating civil disturbances on base.
  • Executed search and seizure operations in strict accordance with applicable laws and regulations.
  • Searched vehicles, buildings, and homes for evidence of stolen property.
  • Participated in continuous firearms proficiency, defensive driving, and arrest technique training.
  • Conducted searches of individuals, vehicles, and premises.
  • Built excellent rapport and working relationships with the community to build trust and improve upon communication.
  • Utilized clear communication and interpersonal skills to build relationships with citizens.
  • Checked vehicle equipment for proper functioning before use.
  • Monitored traffic violations, issuing citations as necessary.
  • Performed rescue functions in accidents, emergencies, and disasters by directing traffic and administering emergency medical aid.
  • Handled citation and traffic violation paperwork.
  • Recorded facts to prepare reports documenting incidents and activities.
  • Monitored criminal activity in the community to identify suspicious activity.
  • Trained other officers in firearms and self-defense tactics.
  • Responded to emergency calls to assist citizens in need.
  • Identified, pursued, and arrested suspects and perpetrators of criminal acts.
  • Monitored crowded public areas and events to mitigate risk and promote safety.
  • Rendered aid to accident victims and other persons requiring first aid for physical injuries.
  • Thoroughly analyzed criminal information and processed crime scenes.
  • Assisted in special investigations and crime prevention programs.
  • Obtained information from arrested subjects to conduct debriefings.

Education

Bachelor of Science - Business Administration

University of Phoenix
Bakersfield, CA
02.2014

Skills

  • Negotiation
  • Emergency Response
  • Partnership Cultivation
  • Brand Management
  • Safety Protocols
  • Goal Management
  • Verbal and Written Communication
  • Team Leadership
  • Job Assignments
  • Issue and Conflict Resolution
  • Schedule Management
  • Employee Selection

Timeline

Flooring Associate

Menards
06.2022 - 01.2023

Loss Prevention Associate

Fleet Farm
08.2021 - 02.2022

Detention Officer

Geo Group
03.2015 - 01.2018

Warehouser

Frito Lay's Distribution Center
09.2014 - 02.2015

Manager

Traders Pizza
03.2013 - 01.2014

Warehouse Loader

Orchard Supply And Hardware
01.2012 - 02.2013

Security Officer

King Pharmaceuticals
02.2009 - 11.2010

Soldier/Military Police Officer

United States Army
01.2004 - 01.2009

Bachelor of Science - Business Administration

University of Phoenix

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