Ian Iams
Jacksonville,NC
Summary
Experienced IT and Logistics Director with a proven track record in leading complex operations and improving efficiency. Skilled in managing cross-functional teams, optimizing supply chain processes, and implementing technology solutions to drive business growth. Demonstrated success in vendor management and process improvements, leading to significant cost savings and operational excellence.
Overview
21
21
years of professional experience
Work History
Director, IT / Infrastructure /Head of Logistics
Edge-Works Manufacturing Company
Jacksonville, NC
01.2014 - Current
- Led the IT and logistics departments, driving significant improvements in operational efficiency and cost reduction.
- Spearheaded vendor negotiations, achieving better terms and enhancing supply chain reliability.
- Implemented new IT solutions, significantly reducing system downtime and improving overall operational responsiveness.
- Managed team development and performance, fostering a culture of continuous improvement and collaboration.
- Oversaw strategic planning and execution of logistics operations, ensuring alignment with organizational goals.
- Facilitated purchase order system; overall process designed to diminish stock-out crude material by nearly 95%
- Increased company revenue by 5% annually by resourcing materials, changing stock methodology, and discovering elective merchants
- Effectively measure and monitor contract performance from preferred vendors to insure contractual obligation conformity
Technical Services Support Representative II
Convergys
Jacksonville, NC
01.2011 - 01.2014
- Served as primary point of contact for customers, assisting with resolving problems and answering questions pertaining to various technical service issues
- Leveraged critical thinking in a challenging work environment, providing hands-on technical expertise and support to customers by researching and answering questions or troubleshooting technical related issues
- Accomplished 98% client quality of all technical assessments conducted
- Provided advanced technical support on problems of diverse scope
- Provided assistance and answers to customers' technical issues through problem identification and research, leading to the highest level of support possible
- Displayed excellent communication skills required to solve issues directly with clients via phone, email, and web-based support
Trainer/Work Force Management Analyst II
CenturyLink Telecommunications
Mansfield, OH
01.2004 - 01.2010
- Established a roadmap to achieve objectives, including process support tools, policies, and control mechanisms
- Successfully managed governance process that tracked progress to plan and formulate corrective actions when necessary
- Developed and trained 10+ methods and routines to an outsourced India company via conferencing calls/Voice over IP training sessions
- Effectively maintained accurate payroll records for a business center of 100+ employees
- Researched, analyzed, and recommended appropriate training plans, including making recommendations regarding modifications to training materials supplied
Education
High School Diploma -
Ohio State University
Mansfield, OHSkills
- Project Management
- Information Technology Management
- Crisis Management
- Operations and Logistics Optimization
- Strategic Planning and Analysis
- Fiscal Accounting/P&L Management
- Contact Management & Negotiation
- Supplier Management
- International Shipping & Logistics
- Centralized Reporting
- Materials & Operations Management
- Vendor Relations/Sourcing Analysis
- Cost Benefit/Financial Forecasting
- Scheduling / Time card Software
- Team Performance Management
- Team Management
- Corporate Communications
Previous Experience
Previous experience as Technical Support Associate with Calltech Communications and numerous positions with the United States Army.
References
References available upon request.
Timeline
Director, IT / Infrastructure /Head of Logistics
Edge-Works Manufacturing Company
01.2014 - Current
Technical Services Support Representative II
Convergys
01.2011 - 01.2014
Trainer/Work Force Management Analyst II
CenturyLink Telecommunications
01.2004 - 01.2010
High School Diploma -
Ohio State University
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