Ian Isaksson
Kennesaw,GA
Summary
Organized Maintenance Technician with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.
Overview
17
17
years of professional experience
Work History
Restaurant Manager
Stockyard Burgers And Bones
01.2014 - 05.2019
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
Maintenance Technician
Shaw Industries
02.2012 - 03.2013
- Operated varied hand and power tools to complete repairs.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
- Performed preventive maintenance and repairs on various types of equipment.
- Replaced worn or broken parts on machines and equipment.
Server Shift Leader
Houston's, Hillstone Restaurant Group
05.2007 - 01.2012
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
Rodman
Centerline Surveying & Land Planning, LLC
07.2006 - 02.2007
- Performed boundary, topographic and traverse land surveys.
- Utilized established field surveying strategies to perform high-quality work.
- Compiled information necessary to stake projects for construction using engineering plans.
- Researched and monitored locations of utilities around project sites.
- Reviewed and checked surface models by comparing control points on ground with field equipment readings.
- Answered questions and provided information to public regarding assessment maps, surveys, boundaries and other concerns.
Veterinary Assistant
South Cherokee Veterinary Hospital
10.2002 - 05.2005
- Provided customer support to clients, answering questions and addressing concerns.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Administered medications to animals in treatment and documented changes in condition.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Answered owner animal health questions and advised on best care practices.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Assisted senior staff with blood analyses and physical assessments.
- Groomed and bathed animals to maintain hygiene and appearance.
- Collected patient biopsies and blood samples for laboratory analysis.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Restrained animals for examination and treatment.
- Assisted in examination and treatment of animals in veterinary clinic.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Followed safety protocols for handling animals.
- Prepared animals for surgical procedures.
Education
High School Diploma -
Chattahoochee Technical College
Marietta, GASkills
- Train Employees
- Hiring and Training
- Problem-Solving Ability
- Safety Awareness
- Power and Hand Tool Use
- Time Management
- Judgment and Decision-Making
- Equipment Repair
- Lockout/Tagout (LOTO)
- Heavy Lifting
- Hole Digging
- Critical Thinking
Timeline
Restaurant Manager
Stockyard Burgers And Bones
01.2014 - 05.2019
Maintenance Technician
Shaw Industries
02.2012 - 03.2013
Server Shift Leader
Houston's, Hillstone Restaurant Group
05.2007 - 01.2012
Rodman
Centerline Surveying & Land Planning, LLC
07.2006 - 02.2007
Veterinary Assistant
South Cherokee Veterinary Hospital
10.2002 - 05.2005
High School Diploma -
Chattahoochee Technical College
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