Ian Johnson
Woodstock,GA
Summary
With 15+ years of retail experience, this candidate seeks new opportunities to leverage their abilities and intangibles. Consistently demonstrated strong leadership skills, effective sales techniques, and efficient operations across various industries. Excited to explore roles where the wealth of experience may contribute to the success of a dynamic organization.
Overview
15
15
years of professional experience
Work History
Specialty Supervisor
Lowe’s Home Improvement
01.2023 - Current
- Provide resources and tools to empower team members in assisting customers with sales orders and special financing.
- Develop and pursue leads and sales opportunities resulting in installation labor projects.
- Build quotes for customers consisting of materials and labor to complete their projects.
- Implement new selling tactics to continue building teams of top sales associates.
- Perform cycle counts and inventory analysis to provide reliable inventory data.
- Expand partnerships with vendors and merchants to provide varieties of product lines in addition to traditional offerings.
- Host weekly meetings with specialty team, cascading information regarding their roles.
- Hold 1-on-1 monthly reviews with associates, addressing performance and metrics for where associates stand and opportunities for improvement.
- Effectively demonstrate and sell Lowe’s financing options and insurance plans.
- Work with multiple custom product software platforms to assist in constructing customer’s unique orders.
- Certified power equipment instructor for Lowe’s.
- Organize team to efficiently and accurately count store and warehouse inventory.
- Conduct daily safety and inventory audits.
- Demonstrate and promote emerging and innovative products and technologies to customers and associates.
- Generate purchase orders and oversee reception and distribution of goods and materials.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Operations Supervisor
Lowe’s Home Improvement
01.2021 - 01.2023
- Addressed and resolved inefficiencies within omni-channel retail environments (point of sale, order management and delivery) for 30+ member teams.
- Empowered associates to provide world-class service which improved customer sales and loyalty.
- Monitored use of store power equipment and facilities to allow efficient and safe working conditions.
- Assigned digital training to associates, covering multiple subject areas.
- Created, reviewed, and launched personnel schedules weekly.
- Collaborated with various departments to ensure inventory and orders were accurate and secure.
- Ensured payroll was accurate and closed for store team bi-weekly for 120+ associates.
- Analyzed profit/loss statements to aid in trajectory of growing more profitable business.
- Operating profit trended positive under my supervision.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Department Lead and District Specialist
Kroger
01.2010 - 01.2021
- Demonstrated core values in 30+ stores in Atlanta market
- Assessed each store’s ability to provide service, variety, cleanliness and food safety
- Served as specialist and liaison with retail operations and merchandising teams
- Ensured compliance with federal, state and local laws, and company policies with multiple applications and programs
- Ensure effective implementation of new technologies and initiatives
- Establish Performance goals for departments and empower associates to exceed targets
- Create and execute sales promotions in partnership with store leadership
- Collaborated with district manager and operations coordinator to form action plans for each department to obtain financial performance and short/long term goals
- Generated new plan-o-grams for store’s selling spaces
- Manage over/under costs to maintain profitability with minimal waste.
Education
Some College (No Degree) - Business Administration
Kennesaw State University
Kennesaw, GeorgiaBusiness Administration
Chattahoochee Tech
Marietta, GeorgiaSkills
- Microsoft Suite
- Workday
- Kronos
- Contract Management
- Scheduling
- Budget Management
- Data Analysis
- Interviewing
- Data Collection
- Staff Development
- Expense Tracking
- Operations Management
Personal Information
Title: Specialty supervisor
Volunteer Experience
- Must Ministries
- Lowe’s Give Back Time
Timeline
Specialty Supervisor
Lowe’s Home Improvement
01.2023 - Current
Operations Supervisor
Lowe’s Home Improvement
01.2021 - 01.2023
Department Lead and District Specialist
Kroger
01.2010 - 01.2021
Some College (No Degree) - Business Administration
Kennesaw State University
Business Administration
Chattahoochee Tech
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