Ian Johnson
DALLAS
Summary
Dynamic professional with a proven track record at Amazon and HelloFresh, excelling in team communication and heavy equipment operation. Enhanced productivity through proactive problem-solving and attention to detail, while ensuring compliance with safety regulations. Recognized for streamlining processes, contributing to increased efficiency and customer satisfaction in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Pit Operator
Amazon
08.2022 - Current
- Contributed to team goals by providing support during high-stress situations, ensuring smooth operations.
- Conducted thorough pre-shift inspections of equipment to ensure proper functionality before each workday commenced.
- Demonstrated adaptability amidst changing priorities or unexpected disruptions, ensuring continued progress toward organizational objectives.
- Complied with all regulatory requirements, minimizing company risk exposure and potential fines.
- Increased productivity through effective communication and collaboration with team members.
Production Line Lead
HelloFresh
07.2021 - Current
- Coordinated with quality control teams to address any product defects or deviations from established standards, ensuring customer satisfaction.
- Streamlined workflow for better time management and optimized resource allocation.
- Reduced downtime and increased output through proactive equipment maintenance and monitoring.
- Ensured compliance with safety regulations and maintained a clean working environment to prevent accidents.
- Assisted in the training of new employees on company policies, procedures, and equipment operation to enhance team skill sets.
- Kept accurate and detailed records of personnel progress and productivity.
Warehouse Worker
Amazon
04.2020 - 01.2021
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Streamlined receiving process to minimize idle time, carefully inspecting and sorting incoming shipments.
- Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
Retention Customer Service Representative
Brinks Home Security
08.2017 - 10.2019
- Provided knowledgeable recommendations for products or services that aligned with individual customer needs, boosting satisfaction levels significantly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained detailed records of customer interactions and shared insights with the team for continuous improvement efforts.
- Conducted thorough investigations of customer complaints, working diligently to find resolutions that satisfied all parties involved.
- Utilized CRM software efficiently to track customer interactions and ensure proper follow-up on pending issues.
- Trained new hires on company policies, product offerings, and best practices for handling difficult customer situations.
Refinance Analyst
PennyMac Loan Services
04.2016 - 04.2017
- Increased overall sales by persuading 7% of the customers I contacted to speak with a loan officer about refinancing their home loan.
- Received inbound calls from new and existing customers and assisted each with their account.
- Managed up to 250 daily inbound and outbound calls as well as updated and setup new/existing accounts.
Tax Preparer
Griggs Financial
01.2015 - 04.2016
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
Education
No Degree - Mathematics
Clark Atlanta University
Atlanta, GASkills
- Team communication
- Heavy equipment operation
- First aid training
- Problem-solving
- Computer skills
- Attention to detail
- Forklift and pallet jack operation
- Assembly and production
- Basic math
Timeline
Pit Operator
Amazon
08.2022 - Current
Production Line Lead
HelloFresh
07.2021 - Current
Warehouse Worker
Amazon
04.2020 - 01.2021
Retention Customer Service Representative
Brinks Home Security
08.2017 - 10.2019
Refinance Analyst
PennyMac Loan Services
04.2016 - 04.2017
Tax Preparer
Griggs Financial
01.2015 - 04.2016
No Degree - Mathematics
Clark Atlanta University
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