Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Ian Johnson

Philadelphia,PA

Summary

Friendly Help Desk Technician dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Equipment Coordinator

Amazon
01.2023 - Current
  • Performed equipment maintenance and repairs.
  • Maintained clean and organized facilities.
  • Increased organizational efficiency by multitasking to foster timely project completion.
  • Monitored equipment and tool inventory to consistent replenishment in alignment with demand.
  • Trained team members effectively to maintain consistent productivity.
  • Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
  • Processed and handled customer complaints, answering questions and providing alternative solutions.

Private Music Teacher

Private Individual
08.2000 - Current
  • Taught intro to violin to 1st, 2nd, and 3rd graders
  • Organized and help run multiple orchestras in Philadelphia area
  • Acquired teaching materials and resources to facilitate music instruction.
  • Taught private and semi-private lessons using Suzuki methods and personal curriculum and cover song arrangements.
  • Planned and prepared individual music lessons to support student needs.
  • Explained music theory, aural skills and fundamental concepts to teach students to understand, analyze, perform and create music.
  • Arranged performance recitals and concerts to allow students to showcase musical talents.
  • Mentored struggling students with individualized approach to enhance learning.

Learning Ambassador

Amazon
02.2019 - 01.2023
  • Greeted new associates and new managers to create welcoming atmosphere.
  • Promoted good associate and management relations by demonstrating friendly demeanor and can-do attitude.
  • Engaged associates in conversation to offer clarity, aid in proper production skills and engender trust.
  • Assisted team with operational policies and procedures to drive services.
  • Liaised and worked collaboratively with colleagues and vendors to support functionality of workspace.
  • Gathered information, assessed accuracy and expected value and communicated efficiently with other leaders.
  • Offered feedback to other leadership to effectively address associates' needs.
  • Learned job roles inside and out to give best possible demonstrations and answer associates' questions.
  • Analyzed Training and Compliance to identify weaknesses and target key training opportunities.

Line Cook, Kitchen Manager

Champs Sports Bar
08.2014 - 08.2020
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Checked and tested foods to verify quality and temperature.
  • Wiped down counters using sanitizing spray to prevent cross-contamination among food items.
  • Developed kitchen staff through training, disciplinary action and performance reviews.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.

Assistant Manager

Perkins Family Restauraunt
02.2008 - 06.2014
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.

Education

Cybersecurity Engineering Program - Cybersecurity Analytics

Flatiron School
New York, NY
10.2022

High School Diploma -

West Catholic Prep High School
Philadelphia, PA
06.2004

Skills

  • Reading Technical Manuals
  • Computer Hardware Knowledge
  • Collaborative Team Player
  • Organizational Skills
  • Analytical and Methodical
  • Microsoft Windows and Office
  • Troubleshooting Network Issues
  • Device Installation
  • Friendly and Patient
  • Creative Issue Resolution
  • Customer Communication and Empathy

Certification

Network+ pending

Security+ pending

Timeline

Equipment Coordinator

Amazon
01.2023 - Current

Learning Ambassador

Amazon
02.2019 - 01.2023

Line Cook, Kitchen Manager

Champs Sports Bar
08.2014 - 08.2020

Assistant Manager

Perkins Family Restauraunt
02.2008 - 06.2014

Private Music Teacher

Private Individual
08.2000 - Current

Cybersecurity Engineering Program - Cybersecurity Analytics

Flatiron School

High School Diploma -

West Catholic Prep High School

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Ian Johnson