Ian Kelts

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

• Maintained clean, neat, and operational facilities to serve program needs.
• Communicated with staff members to stay informed about volunteer opportunities and events.
• Coordinated with different service providers to meet patients' individual needs.

• Many different volunteer projects for Boy Scouts
• Examples include:

- Constructing a new long jump pit at Grass Lake

- Installing an outdoor classroom for Grass Lake

-Removing and replacing dead grass at Tahoma National Cemetery

- Removing weeds and blackberry bushes at Cornerstone United Methodist Church

• Spent time with/ assisted elderly individuals at Regency Pullman retirement village

• Took orders, prepared meals and collected payments.
• Assisted other team members to achieve goals.
• Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
• Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
• Greeted customers promptly and took orders to keep flow of traffic moving.
• Listened attentively to customer complaints or requests and resolved issues without need to escalate.
• Reduced customer wait times by quickly operating customer window and sales register.
• Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Worked well with teammates and accepted coaching from management team.
• Collaborated with team members to complete orders.
• Worked front counter, drive-thru and other areas.

• Oversaw the construction of a greenhouse
• Spent two months gathering materials and studying blueprints
• Assigned workers of different age groups to appropriate tasks
• Used teamwork and communication to finish as quickly and efficiently as possible