Ian Kempner
Bradenton,FL
Summary
Culinary apprenticeship from Hotel D'Angleterre, COPENHAGEN, DENMARK.
Training in culinary art,Server, Banquet, Bartending and front of the house Concierge.
Overview
50
50
years of professional experience
Work History
Manager on Duty
ATD CONSULTING
Bradenton, FL
01.1993 - Current
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Set goals for department and supported employees in meeting expectations.
- Developed schedules for up to [Number] employees per shift.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
F & B Manager
Cunard Cruise Line Queen Elisabeth 2
Southampton, United Kingdom
03.1973 - 12.1992
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and maintained courteous and effective working relationships.
- Exceeded goals through effective task prioritization and great work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved problems, improved operations and provided exceptional service.
- Improved operations through consistent hard work and dedication.
- Used coordination and planning skills to achieve results according to schedule.
Restaurant Manager
Ritz-Carlton
London, United Kingdom
03.1972 - 03.1973
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Organized receptions, promotions and corporate luncheons.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Education
High School Diploma -
Royal Vajsenhus Academy
Copenhagen, Denmark06.1960
Skills
- Business Administration
- Technical Proficiency
- Operations Management
- Culture Improvements
Timeline
Manager on Duty
ATD CONSULTING
01.1993 - Current
F & B Manager
Cunard Cruise Line Queen Elisabeth 2
03.1973 - 12.1992
Restaurant Manager
Ritz-Carlton
03.1972 - 03.1973
High School Diploma -
Royal Vajsenhus Academy
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