Ian Knowles
Hot Springs,AR
Summary
Leader and efficient manager, adept in customer engagement and inventory management. Excelled in fostering teamwork, boosting company morale, and driving sales targets through exceptional service and product merchandising. History of strong attention to detail, achieving significant improvements in customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
Associate
Toy Chest
03.2024 - 10.2024
- Creating Product Advertisement Video Loops
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Performed cash, card, and check transactions to complete customer purchases.
Associate, Floor Manager
Five Below
09.2023 - 03.2024
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Managed store inventory and stock levels to maintain availability of products.
- Performed cash, card, and check transactions to complete customer purchases.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Associate, Assistant Manager, General Manager
Spa City Market
01.2022 - 09.2023
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Oversaw daily operations of the department and delegating tasks effectively.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Set up displays and signage to attract customers and boost sales.
- Strong Vendor Relations
Sales Associate, Merchandiser
Hot Springs Mountain Tower
03.2021 - 12.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed efficient cash register operations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Worked through summer after quarantine was lifted.
Education
High School Diploma -
Hot Springs High School
Hot Springs, AR05-2013
Skills
- Photographer
- Customer Service
- Time Management
- Product Video Ad Loops
- Attention to Detail
- Computer Skills
- Customer Engagement
- Product Merchandising
- Inventory and Stocking
- Inventory Management
- Schedule Preparation
- Friendly and outgoing
- Visual Merchandising
- Planogram design
- Adobe Photoshop
- Photo editing
- Digital Photography
- Client Communication
- Lightroom
Timeline
Associate
Toy Chest
03.2024 - 10.2024
Associate, Floor Manager
Five Below
09.2023 - 03.2024
Associate, Assistant Manager, General Manager
Spa City Market
01.2022 - 09.2023
Sales Associate, Merchandiser
Hot Springs Mountain Tower
03.2021 - 12.2021
High School Diploma -
Hot Springs High School
Similar Profiles
Elsie Rose KelleyElsie Rose Kelley
Jack of All Trades at The Nutshell And Toy ChestJack of All Trades at The Nutshell And Toy Chest
Maysa Yehia AhmedMaysa Yehia Ahmed
ICU Assistant Specialist at MOH Chest HospitalICU Assistant Specialist at MOH Chest Hospital
CURT KYLE NUNEZACURT KYLE NUNEZA
Store Team Member at The Treasures ChestStore Team Member at The Treasures Chest