Ian Knowles
La Palma,CA
Summary
Experienced Director of Operations proficient in managing Facility operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams.
Overview
13
13
years of professional experience
Work History
Director of Operations
FOX Studios
05.2019 - 11.2023
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Monitored budget and utilized operational resources.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Established and monitored quality assurance standards to achieve operational excellence.
- Defined, implemented, and revised operational policies and guidelines.
General Manager
SPPLUS Hobby Feld & Bush International Airports
08.2016 - 05.2019
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Formulated policies and procedures to streamline operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Collaborated with cross-functional teams to develop innovative solutions.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Mitigated business risks by working closely with staff members and assessing performance.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reduced operational risks while organizing data to forecast performance trends.
Assistant General Manager
SPPLUS Los Angeles International Airprt
05.2015 - 08.2016
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Mitigated business risks by working closely with staff members and assessing performance.
Facility Manager
SPPLUS Burbank Airport
02.2011 - 05.2015
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Supervised staff of 100+ in day-to-day activities.
- Conducted inspections of facility grounds, external structure, systems and equipment.
- Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
- Led facility management staff and consultants in producing business plan that focused on facility operations.
- Managed security and access control by overseeing surveillance camera, alarm and card access systems for facility safety and security.
- Conducted quarterly inspections of facility grounds, external structure, systems, and equipment.
- Managed parking and transportation systems by monitoring parking areas and transport services to promote easy accessibility for occupants.
- Maintained facility grounds, equipment and safety compliance.
- Developed and oversaw budgets for facilities and worked within cost restraints.
- Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
- Negotiated contracts with vendors to obtain favorable and cost-effective terms and conditions.
- Oversaw annual budget to handle supply, labor and maintenance needs.
Education
Bachelor of Science - Business Administration And Management
University of Phoenix
Skills
- Performance Analysis
- Client Advocacy
- Network Intelligence
- Overseeing Personnel
- Operational Leadership
- Facility Improvement
- Budgetary Reviews
- Operational Efficiency and Safety
- Business Management and Development
- P&L Responsibility
- Business Policies and Procedures
- Hiring and Onboarding
- Directing Team Members
- P&L Administration
- Operations Oversight
- Strategic planning and execution
- Process improvement
Timeline
Director of Operations
FOX Studios
05.2019 - 11.2023
General Manager
SPPLUS Hobby Feld & Bush International Airports
08.2016 - 05.2019
Assistant General Manager
SPPLUS Los Angeles International Airprt
05.2015 - 08.2016
Facility Manager
SPPLUS Burbank Airport
02.2011 - 05.2015
Bachelor of Science - Business Administration And Management
University of Phoenix
Similar Profiles
Jody BergmannJody Bergmann
Lead Buyer at Fox StudiosLead Buyer at Fox Studios
Ian KnowlesIan Knowles
Director of Operations at FOX StudiosDirector of Operations at FOX Studios
Martin BrownMartin Brown
Security Coordinator at Fox StudiosSecurity Coordinator at Fox Studios