Ian Koehn
Lee's Summit,MO
Summary
Inspector with keen business acumen and understanding of organizational needs. Collaborative, cross-functional leader with commitment to teamwork. Excellent project manager with dedication to meeting business objectives.
Overview
7
7
years of professional experience
Work History
Inspector Elec-Mech Phys Test
Honeywell
01.2023 - Current
- Completes visual and mechanical inspection using appropriate gages and tools
- Accurately records inspection data collected and is responsible for the relay of information to team members other departments
- Assures quality of product and collaborates with engineers, supervisors, and other team members to complete work in a timely manner
- Provides technical support for the development and implementation of quality control systems and procedures
- Assists in training new inspectors on safety protocols and standards
- Documents all inspection results accurately in accordance with established guidelines
- Interprets prints, drawings, sketches, specifications, and written instructions to accurately perform inspection
- Maintains timely processing of workload to meet company demand and effectively adjusts to meet new and changing demands
- Troubleshoots and recommends new tooling and equipment for more efficient and safer production
Senior Functionality Technician
Best Buy
02.2022 - 01.2023
- Executes complex technology scope including but not limited to installation of horizontal and backbone cabling
- Termination of all cables within the facility infrastructure
- Testing and validation of all installed devices
- Perform complex Level 3 and 4 functionality repairs interactive displays within their assigned geographic zone
- Provides next business day support of IT infrastructure issues on a national level
- Troubleshoots, repairs, and maintains low voltage displays, associated systems, and new and existing company electronic systems
- Provides day-to-day supervision and work direction to technicians during projects that involve complex IT scope
- Build crucial relationships with store, district, market, and territory teams
- Provide detailed updates to all involved partners and provides quality feedback to improve existing processes
- Read and interpreted technical manuals, drawings and schematics to make accurate repair decisions
- Constructed and evaluated electrical components for consumer electronics applications
- Maintained system logs or manuals to document testing or operation of equipment
- Compiled and maintained records documenting engineering schematics and installed equipment
Deployment Functionality Technician
Best Buy
09.2021 - 02.2022
- Installs and maintains IT and A/V signal distribution in Best Buy stores and supply chain facilities
- Testing and validation of all installed devices
- Performs complex functionality repairs on electronics
- Assists project supervisor with the training of new project team members
- Leads portions of large-scale projects in support of the Project Deployment Supervisor
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support
- Supervised and directed workers engaged in installation of data communication equipment and software
- Read technical manuals, conferred with users or conducted computer diagnostics to investigate and resolve problems
- Oversaw daily performance of computer systems
Project Team Specialist
Best Buy
03.2021 - 09.2021
- Perform basic and advanced functionality support on store electronics during large scale resets and remodels
- Drives a positive customer experience by building relationships and providing solutions to their needs
- Assists project supervisor with the training of new project team members through job shadowing and sharing of best practices
- Implement new interactive displays and technologies during renovations, vendor supported activities, and special projects
- Managed cross-functional team with focus on meeting current and future demands of customers
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Juggled multiple projects and tasks while ensuring high quality and timely delivery
- Demonstrated leadership by making improvements to work processes and helping to train others
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Created agendas and communication materials for team meetings
Key Holder
Best Buy
09.2020 - 03.2021
- Supervised bank deposits and security procedures to support store opening and closing
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge
- Managed stock demands and employee shift schedules and adapted professionally to unexpected changes
- Protected store assets by assisting with audits, routine cycle counts and physical inventory
- Collaborated with management to determine key tasks and delegate to staff members
- Addressed employee issues and conflicts to provide input, feedback and coaching
- Managed inventory and stock levels in coordination with purchasing and receiving department
- Organized and updated schedules to optimize coverage for expected customer demands
Merchandiser
Best Buy
09.2019 - 09.2020
- Assists customers with basic shopping needs and ensures their needs are met
- Uses established safety guidelines while operating store equipment
- Completes daily replenishment to ensure product is fully stocked on the sales floor
- Processes online orders and assists customers and other employees with in-store product pickup
- Receives, ships, and records store inventory
- Collaborated with suppliers, manufacturers and retailers to properly execute merchandising plans
- Kept work areas clean, neat and organized for optimal productivity and worker safety
- Stocked shelves, racks and bins with new or transferred merchandise
- Operated forklift and pallet jack to transport heavy loads
- Received and counted stock items, recording data manually or on computer for inventory purposes
Deli Clerk Team Lead
Price Chopper
02.2017 - 09.2019
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery
- Organized ingredients and restocked supplies to prepare for busy periods
- Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate
- Completed orders by slicing, weighing, packaging and pricing meats and cheeses
- Stored perishable food items in freezer or refrigerator to protect from spoilage
- Followed recipes and customer requests to prepare meals
- Checked signage and pricing to verify accurate displays on counters and in cases
- Updated food displays, cases and other customer-facing areas to increase sales of special items
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness
- Maintained records related to sales for store management
Education
Associate of Science -
Metropolitan Community College - Kansas City
05.2019
Skills
- Leadership
- Customer Service
- Coaching/Mentoring
- Employee Development
- Relationship Building
- Conflict Resolution
- Strategic Problem Solving
- Verbal/Written Communication
- Project Management
- Staff Support/Supervision
- General Administration
- System Administration
- Workflow Management
- Network Management
- Troubleshooting
- Quality Driven
- Talent Development
References
References Available upon request.
Timeline
Inspector Elec-Mech Phys Test
Honeywell
01.2023 - Current
Senior Functionality Technician
Best Buy
02.2022 - 01.2023
Deployment Functionality Technician
Best Buy
09.2021 - 02.2022
Project Team Specialist
Best Buy
03.2021 - 09.2021
Key Holder
Best Buy
09.2020 - 03.2021
Merchandiser
Best Buy
09.2019 - 09.2020
Deli Clerk Team Lead
Price Chopper
02.2017 - 09.2019
Associate of Science -
Metropolitan Community College - Kansas City
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