Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Ian Lafferty

Beaumont,C

Overview

21
21
years of professional experience

Work History

Health Information Specialist

Optum (formerly Beaver Medical Group)
Redlands, CA
12.2015 - Current
  • Processed requests from outside organizations for release of patient information according to HIPAA regulations.
  • Answered inquiries regarding health information management practices from internal staff members as well as external customers.
  • Addressed customer information requests promptly and courteously, maintained strict confidentiality and respect and identified potential improvements to inquiry response processes.
  • Maintained positive working relationship with fellow staff and management.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Answered questions and fulfilled requests with friendly and knowledgeable service.
  • Pulled patient records and transferred information to appropriate parties.
  • Safeguarded medical records to maintain patient confidentiality.
  • Located and retrieved files, assisting public with general information.
  • Verified record copies before handing each over to check for and remove unnecessary details.
  • Purged inactive files and destroyed obsolete files following procedures.
  • Mentored junior team members and managed employee relationships.

Medical Records Clerk

Plumas county hospital
Quincy, CA
08.2012 - 05.2013
  • Retrieved patient medical records in response to requests from authorized personnel.
  • Accurately entered patient information into electronic health record systems.
  • Organized and filed hard copy patient records in designated areas.
  • Maintained positive working relationship with fellow staff and management.
  • Entered patient insurance, demographic and health information into software and confirmed records.

Patient Registration Clerk

Hanford Community Hospital
Hanford, CA
03.2004 - 08.2012
  • Greeted and registered patients in a courteous and professional manner.
  • Verified patient information, including insurance coverage and obtaining necessary signatures on forms.
  • Processed payments for services rendered.
  • Responded to inquiries from patients regarding their accounts or services offered by the facility.
  • Maintained accurate records of all patient interactions, registrations, financial transactions.
  • Provided excellent customer service while handling all incoming calls efficiently and professionally.
  • Entered data into computer system accurately to ensure accuracy of patient information.
  • Coordinated registration activities between multiple departments and facilities when necessary.
  • Adhered to organizational policies and procedures at all times.
  • Verified insurance and collected critical data elements to properly identify and bill patients.
  • Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
  • Protected medical information against unauthorized access, loss, or corruption by consistently following security protocols.

Education

High School Diploma -

Bakersfield Adventist Academy
Bakersfield, CA
06-2022

Skills

  • Medical terminology proficiency
  • Electronic Health Records Management
  • Document Scanning
  • Insurance Verification
  • HIPAA knowledge
  • Training and mentoring
  • Accurate Documentation
  • Health Information Systems
  • Effective Communication

Accomplishments

Received Employee of the Month (site 2016) and Employee of the Month (organization wide) in 2018.

Affiliations

The largest part of my free time is spent in a Men's chorus called Christian Edition. We practice one weekend a month and travel somewhere 1 weekend a month. I also am involved in church activies as much as my free time allows, including visiting shut ins and people in hospital/rehab stays, helping out with the a/v department, and other assistance as needed.

Timeline

Health Information Specialist

Optum (formerly Beaver Medical Group)
12.2015 - Current

Medical Records Clerk

Plumas county hospital
08.2012 - 05.2013

Patient Registration Clerk

Hanford Community Hospital
03.2004 - 08.2012

High School Diploma -

Bakersfield Adventist Academy

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Ian Lafferty