Ian Liberal
Austin,TX
Summary
Results-oriented customer service and sales leader with a proven track record in team management and client relationships. Expert in optimizing performance and enhancing operational efficiency while delivering exceptional service. Passionate about driving innovation and consistently exceeding business objectives, demonstrated by a strong history of rapid career advancement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Site Supervisor, Administrative Assistant
Roku
Austin, TX, US
01.2023 - Current
- Facilitated client support while managing administrative tasks.
- Enhanced stakeholder engagement through effective use of Microsoft CRM and Slack.
- Coordinated with property management to complete service tickets.
- Managed scheduling to ensure effective site coverage.
- Document incidents meticulously, improving response times through detailed record-keeping.
- Conducted detailed inspections to maintain compliance and mitigate vulnerabilities.
Special Accounts Representative
OnTrac
Chandler, AZ, US
11.2019 - 01.2023
- Oversaw IVR NICE (CX ONE) system handling 150-200 inbound messages and calls daily assisting clients and customers.
- Achieved promotion to special accounts group representative after 14 months as a client agent.
- Track and manage perishable inventory using Excel, facilitating timely deliveries.
- Addressed client and customer’s issues, ensuring comprehensive documentation of interactions.
- Coordinate logistics with teams to enhance operational efficiency and customer satisfaction.
- Identify and recommend process improvements for better service delivery.
- Deliver comprehensive support, addressing client concerns and maintaining accurate follow-up records.
Sales Supervisor
Arizona Solar Concepts
Tempe, AZ, US
01.2014 - 11.2019
- Directed a team of 5-12 in solar sales, optimizing lead generation using CRM Sales Rabbit.
- Advanced from sales agent to Sales Supervisor in under a year.
- Coordinated field activities, achieving sales targets through strategic territory assignments utilizing Sales Rabbit.
- Ensured compliance with safety protocols and efficient vehicle maintenance
- Increased customer interaction by making more than 100 outbound calls daily.
- Analyzed sales data to refine strategies, resulting in measurable performance improvements
- Facilitated team collaboration via consistent meetings and strategic planning, boosting sales performance.
Education
High School Diploma -
North Miami Beach Senior High School
North Miami Beach, FLSkills
- Effective Communication
- Problem-Solving
- Adaptability
- Time Management
- Team Collaboration
- Conflict Resolution
- Attention to Detail
- Team Supervision
- Sales Training
- Customer Relations Management
Certification
Property and Causality License (Texas)
Timeline
Site Supervisor, Administrative Assistant
Roku
01.2023 - Current
Special Accounts Representative
OnTrac
11.2019 - 01.2023
Sales Supervisor
Arizona Solar Concepts
01.2014 - 11.2019
High School Diploma -
North Miami Beach Senior High School