Ian Lilley
Winchester,CA
Summary
Dynamic and detail-oriented professional with experience at Great American Cookies, excelling in customer service and teamwork. Proven ability to enhance operational efficiency through effective multitasking and organization. Committed to maintaining high standards of cleanliness and sanitation while delivering exceptional customer engagement. Able to work well with others while perusing my educational goals in emergency medicine and forestry.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Crew Member
Great American Cookies
Temecula, CA
02.2025 - Current
- Assisted in preparing and baking cookie dough to fulfill customer orders efficiently.
- Maintained cleanliness of work area, adhering to safety and sanitation standards.
- Delivered exceptional customer service by taking orders accurately and addressing inquiries promptly.
- Collaborated with team members to ensure timely completion of daily production goals.
Warehouse Worker
Jensen USA
Riverside, CA
03.2021 - 09.2021
- Assisted in loading and unloading shipments, ensuring safe handling of materials.
- Collaborated with team members to streamline order fulfillment processes.
- Monitored stock levels, reporting discrepancies to management for timely resolution.
Dishwasher
Giovanni’s Restaurant
Menifee, CA
11.2022 - 01.2023
- Operated dishwashing equipment to ensure cleanliness and sanitation of all kitchenware.
- Maintained organization of dish area, optimizing workflow efficiency during peak hours.
- Assisted kitchen staff by ensuring timely availability of clean dishes and utensils.
- Performed routine cleaning and maintenance of dishwashing machinery to uphold operational standards.
Education
High School Diploma - General Education
Heritage High School
Homeland, CAEmergency Medical Technician
Mt. San Jacinto College
San Jacinto, CASkills
Customer service
Teamwork and collaboration
Multitasking and organization
Time management
Clear communication
Cleaning
Attention to detail
Customer engagement
Taking orders
Cleaning and sanitizing
Self-discipline
Interactive communication skills
Certification
American Heart Association basic life support certificate
Timeline
Crew Member
Great American Cookies
02.2025 - Current
Dishwasher
Giovanni’s Restaurant
11.2022 - 01.2023
Warehouse Worker
Jensen USA
03.2021 - 09.2021
High School Diploma - General Education
Heritage High School
Emergency Medical Technician
Mt. San Jacinto College