Ian Locke
Wilsonville,OR
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
1
1
year of professional experience
Work History
Office Manager
Locke Chiropractic
08.2023 - Current
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
Billing Specialist
Locke Chiropractic
07.2022 - Current
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Prepared and submitted monthly billing reports to management for financial overview.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Collaborated with customers to resolve disputes.
Education
Bachelor of Science - Marketing
Portland State University
Portland, OR03.2022
Skills
- Inventory Control
- Expense Reporting
- Contract Administration
- Employee Supervision
- Customer Service
- Staff Management
- Office Management
- Billing
- Workflow Optimization
- Staff Training
- Team Bonding
Timeline
Office Manager
Locke Chiropractic
08.2023 - Current
Billing Specialist
Locke Chiropractic
07.2022 - Current
Bachelor of Science - Marketing
Portland State University
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