- Spanish - Intermediate
Ian Longhurst
Lehi
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
1
1
Certification
3
3
years of post-secondary education
Work History
Dishwasher
Via313 Pizzeria
10.2023 - Current
- Ability to lift up to 50 pounds several times a day
- Ability to place cases, pans, utensils, and plates on both low and high shelves
- Ability to work in hot and damp environments
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Trained new employees on proper dishwashing procedures, ensuring consistent quality across the team.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Contributed to a safe working environment by immediately addressing potential hazards such as broken glass or slippery floors.
- Communicated effectively with both front-of-house and back-of-house staff members to ensure seamless coordination throughout meal services.
- Contributed to overall restaurant cleanliness by promptly addressing spills and messes in the kitchen area.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Maintained high levels of sanitation through diligent adherence to cleaning schedules for all surfaces and equipment used in the dishwasher station.
- Supported cooks and chefs by providing clean utensils and cookware when needed, facilitating smooth service execution.
- Increased team morale by fostering a positive working atmosphere among kitchen staff members.
- Played a key role in upholding the restaurant''s reputation for cleanliness and attention to detail by consistently meeting or exceeding industry standards for dishwashing performance.
- Collaborated with fellow dishwashers to develop efficient strategies for tackling large volumes of dishes during peak times.
- Inspected dishwashing equipment and reported issues to supervisor.
- Stored dishes, utensils and kitchen equipment in proper locations.
- Monitored dishwashing machines for proper functioning.
Dishwasher
The Crack Shack
07.2023 - 08.2023
- Followed supervisor instructions to complete tasks on time.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
- Maintained a safe working environment by properly using and storing cleaning chemicals according to safety guidelines.
Cook
Arctic Circle
10.2022 - 06.2023
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Cleaned and maintained kitchen equipment regularly.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Regularly cleaned and maintained grilling equipment to ensure peak performance at all times.
- Adhered to strict food safety guidelines to prevent cross-contamination and ensure a safe dining experience for guests.
- Restocked and rotated food items according to expiry dates to minimize waste.
- Efficiently managed time by prioritizing tasks according to importance and urgency.
- Grilled meats and seafood to customer specifications.
- Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
Customer Service Representative
Domino's
08.2021 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure.
- Operate, clean, and maintain all store facility and equipment
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Willingness to take inventory, stock ingredients from delivery area to storage, work area, walk-in or reach-in cooler, and complete associated paperwork
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Prepare product to Domino’s specifications and guidelines
- Responded to customer requests for products, services, and company information.
- Receive and process telephone orders expeditiously to ensure customer satisfaction and timely pizza delivery
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Must be able to make correct monetary change
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Comfortability utilizing a computer keyboard, touch screen, and foot-paddle
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
High school diploma -
08.2023 - 05.2024
No Degree -
08.2021 - 06.2023
Skills
- Leadership
- Quality Assurance
- Food handling
- Kitchen experience
- Quality Control
- Food Preparation
- Food Safety
- Serving Experience
- Basic math
- Communication skills
- Food Service
- Meal Preparation
- Heavy Lifting
- Small engines
- Automotive repair
- Automotive service
- Computer skills
- Computer hardware
- Strong work ethic
- Cleaning and sanitizing
- Attention to detail
- Time management
- Punctuality
- Safety awareness
- Stress tolerance
- Organizational strengths
- Interactive communication skills
- Supply restocking
- Complex Problem-solving
- Efficient nature
- Equipment operation
- Quality control
- Machine operation
- Inventory management
- Multitasking and organization
- Team collaboration
- Critical thinking
- Data entry
- Quick-learning
- Team player
Certification
- Food Handler Certification
- April2021 to August2025
Languages
- Portuguese - Intermediate
- English - Fluent
Awards
Eagle Scout Badge
Eagle Scout Award
- Demonstrated leadership, responsibility, and perseverance by successfully completing a challenging 21-merit badge program.
- Led and managed a community service project, requiring planning, coordination, and execution, positively impacting the local community.
- Developed skills in areas such as leadership, citizenship, outdoor survival, first aid, and environmental stewardship.
- Completed extensive personal development requirements including maintaining a high standard of conduct and active participation in troop activities for several years.
- Earned the highest rank in Boy Scouts, recognized for exceptional dedication, commitment, and achievement.
Interests
- Exploring various forms of art, such as traditional art, digital art, and 3D art, to nurture creativity and personal growth
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Creative Writing
- Coding and Programming
- Artificial Intelligence (AI) and Machine Learning
- Digital Art and Animation
- Video Game Design
- Developing software, websites, and apps in various programming languages
Work Preference
Work Type
Full TimeInternshipPart TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursPersonal development programsTeam Building / Company RetreatsPaid sick leave4-day work weekWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Dishwasher - Via313 Pizzeria
10.2023 - Current
Lehi High School - High school diploma,
08.2023 - 05.2024
Dishwasher - The Crack Shack
07.2023 - 08.2023
Cook - Arctic Circle
10.2022 - 06.2023
Riverton High School - No Degree,
08.2021 - 06.2023
Customer Service Representative - Domino's
08.2021 - 05.2022
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