Ian Luciano
Gorham,ME
Summary
Well-qualified Customer Service Leader, proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction and business goals.
Overview
5
5
years of professional experience
Work History
Athletic Ticket Office Student Assistant
University of Maine Athletics
Orono, ME
08.2023 - Current
- Answered inbound phone calls and providing exceptional customer service.
- Placed outbound sales/customer service-related calls to patrons.
- Sold tickets and/or distributed tickets via Will Call on football, hockey, and basketball game days.
- Printed and mailed tickets to patrons.
Service Leader
Hannaford Supermarket
05.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled day-to-day customer contact via phones.
- Trained and supervised team of customer service representatives in providing quality service to customers.
Soccer Referee
Gorham Youth Soccer Association
08.2018 - 10.2019
- Managed conflict resolutions to encourage professional and positive relationships.
- Made decisions on fouls, offsides and other infractions to maintain integrity of game and adhere to established rules.
- Enforced discipline to encourage respect, fairness and equality for players.
Education
Bachelor of Science - Sports Management
University of Maine
Orono, ME05.2026
High School Diploma -
Gorham High School
Gorham, ME06.2022
Skills
- Innovative
- Quick Thinker
- Hard Working
- Good Listener
- Calm and Professional Under Pressure
- Organized
- Technologically Knowledgeable
- Team Player
- Customer Service
Additional Information
- Awarded Athletic Booster scholarship at Gorham High School for performance on the field as well as in the classroom.
- Made Deans List both semesters with an average GPA of 3.8 in my first year at the University of Maine
- Made Honor Roll all four years at Gorham High School
Timeline
Athletic Ticket Office Student Assistant
University of Maine Athletics
08.2023 - Current
Service Leader
Hannaford Supermarket
05.2021 - Current
Soccer Referee
Gorham Youth Soccer Association
08.2018 - 10.2019
Bachelor of Science - Sports Management
University of Maine
High School Diploma -
Gorham High School
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