Ian Lum
San Francisco,CA
Summary
As a certified ARC Lifeguard at the YMCA of San Francisco, I excelled in ensuring swimmer safety and providing exemplary customer service. My adeptness in first aid and CPR, combined with strong communication and leadership skills, significantly enhanced guest safety and satisfaction. I specialized in maintaining rigorous safety protocols and effectively addressing guest concerns, showcasing my problem-solving abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Red Cross Certified Lifeguard
YMCA Of San Francisco
08.2022 - 08.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
Youth Basketball Assistant Coach
San Francisco Recreation & Parks Department
09.2021 - 11.2021
- Acted as positive role model for team participants and in community.
- Promoted good sportsmanship with competing teams on- and off-field.
- Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
- Promoted stretching, mobility work and proper form to help athletes safely build strength.
- Directed ambitious practice sessions to boost athletic abilities and teamwork.
Education
Bachelor of Science - Biochemistry
San Jose State University
San Jose, CA05-2028
Skills
- Patron Support
- Problem Resolution
- CPR Proficiency
- Customer Needs Assessments
- Public Interaction
- Emergency Awareness
- Lifeguard Procedures
- People Skills
Certification
- Lifeguarding (Including Deep Water) with CPR/AED for Professional Rescuers and First Aid and Administering Emergency Oxygen - American Red Cross
Languages
Chinese (Cantonese)
Limited Working
Chinese (Mandarin)
Limited Working
Timeline
Red Cross Certified Lifeguard
YMCA Of San Francisco
08.2022 - 08.2024
Youth Basketball Assistant Coach
San Francisco Recreation & Parks Department
09.2021 - 11.2021
- Lifeguarding (Including Deep Water) with CPR/AED for Professional Rescuers and First Aid and Administering Emergency Oxygen - American Red Cross
Bachelor of Science - Biochemistry
San Jose State University
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