Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Ian MacLean

Rochester,New York

Summary

Strategic and empathetic achiever with 10+ years experience in Project Management, Ecommerce Solutions, and Customer Experience. Strong technological skills with a passionate drive to excel and help others excel to see both company and personal growth. Proven track record in customer success, internal enablement, increasing customer satisfaction and internal confidence in a company.

Overview

8
8
years of professional experience

Work History

Startup Founder

STZ Commerce
Rochester, NY
08.2023 - Current
  • Spearheaded strategic partnerships and nurtured collaborative relationships with key industry leaders, including iCoreConnect, Nats Nuts, Renew Hope and Healing, and Tones Studios, driving forward the company’s mission and expanding market reach.
  • Engineered and negotiated high-value contracts with multiple enterprise-level partners, delivering commerce SaaS products and securing the startup’s position in competitive markets.

Field Software Engineer

VTEX Commerce Cloud Solutions LLC
New York, NY
11.2018 - 09.2023
  • Integral to VTEX’s U.S. launch as one of the first 10 employees, establishing strong enterprise client relations and providing on-site technical support.
  • Acted as the main contact for enterprise clients, offering personalized technical solutions and fostering client engagement with VTEX’s SaaS products.
  • Spearheaded the U.S. CX enablement initiative by developing and sharing educational content and videos, boosting platform proficiency among teams and clients.

ECommerce Manager

UHWK
Rochester
09.2016 - 09.2018
  • Led the launch of UHWK’s inaugural e-commerce initiative, successfully driving the company's first online sales and establishing its digital marketplace presence.
  • Implemented strategic online marketing and sales tactics, significantly contributing to UHWK's entry into the e-commerce sector and fostering initial customer engagement.

Marketing Intern

Quadrant Biosciences
Syracuse, New York
01.2016 - 09.2016
  • Supported Marketing Team and Online needs of company.

Education

Certificate - Data Science

Cornell University
Ithaca, NY
05-2022

Bachelors of Science in Business Administration -

Roberts Wesleyan College
05.2016

Skills

  • Project Management
  • Technical Enablement / Training
  • SQL, NoSQL, GraphQL, SparQL
  • Operational Analysis
  • Data Synchronization
  • Database Management Software
  • Middleware Developement
  • Stakeholder Communication
  • Project Documentation
  • HTML, CSS, Javascript, PHP
  • UI/UX

Accomplishments

  • GMA songwriter nominee

Affiliations

  • Freelance musician for artists such as Tenth Avenue North, Maverick City Music, etc

Timeline

Startup Founder

STZ Commerce
08.2023 - Current

Field Software Engineer

VTEX Commerce Cloud Solutions LLC
11.2018 - 09.2023

ECommerce Manager

UHWK
09.2016 - 09.2018

Marketing Intern

Quadrant Biosciences
01.2016 - 09.2016

Certificate - Data Science

Cornell University

Bachelors of Science in Business Administration -

Roberts Wesleyan College

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Ian MacLean