Ian McBride
North Fort Myers,FL
Summary
Dynamic and dedicated professional with extensive experience in guest relations and hotel operations at Useppa Island Club. Strong interpersonal skills complemented by expertise in point-of-sale systems, ensuring seamless guest experiences and satisfaction.
Overview
2
2
years of professional experience
Work History
Cashier
Michaels Arts and Crafts
Cape Coral, FL
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
Server
Cafe YOU
Cape Coral, FL
10.2025 - Current
- Provided exceptional customer service, ensuring guest satisfaction through attentive interactions.
- Memorized menu items and daily specials, enhancing order accuracy and speed of service.
- Adapted quickly to changing priorities during busy shifts, demonstrating flexibility in a fast-paced environment.
- Maintained cleanliness and organization of dining area, contributing to efficient workflow during peak hours.
- Resolved customer complaints promptly, fostering a positive dining experience and encouraging repeat business.
Reception/Bell Attendant
Useppa Island Club
Bokeelia, FL
04.2024 - 10.2025
- Transferred luggage, bags, and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Explained important features of guest rooms to travelers.
- Notified front desk manager of any guest issues in need of additional attention.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Managed reception area, answered telephone calls and received packages.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
Food and Beverage Expert
Target
Cape Coral, FL
10.2023 - 04.2024
- Push and Pull Priority / Dry Truck
- Starbucks Experience (Certified Barista)
- Gained strong leadership skills by managing projects from start to finish.
- Self-motivated, with a strong sense of personal responsibility.
- Applied effective time management techniques to meet tight deadlines.
Education
Associate of Science - Engineering
Florida SouthWestern State College
Fort Myers, FL03-2026
High School Diploma -
North Fort Myers High
North Fort Myers, FL08-2023
Skills
- Stress tolerance
- Transportation coordination
- Heavy lifting
- Guest relations expertise
- Concierge services
- Hotel operations
- Strong interpersonal skills
- Lost and found procedures
- Professional appearance
- Valet assistance
- Point-of-sale system operation
- Luggage deliveries
- Exceptional customer service
Work History
01-2023
Timeline
Server
Cafe YOU
10.2025 - Current
Reception/Bell Attendant
Useppa Island Club
04.2024 - 10.2025
Food and Beverage Expert
Target
10.2023 - 04.2024
Cashier
Michaels Arts and Crafts
High School Diploma -
North Fort Myers High
Associate of Science - Engineering
Florida SouthWestern State College