Ian McMahon
South Burlington
Summary
Results-oriented professional with a strong background in quality control and employee relationship development. Known for successful staff training initiatives and collaboration across departments to resolve production challenges. Committed to fostering a productive work environment.
Overview
8
8
years of professional experience
Work History
Creative Production Supervisor
Dealer.com
Burlington
07.2022 - Current
- Supervised daily production activities, streamlining workflow and enhancing team coordination.
- Trained new staff on production processes and procedures.
- Performed regular quality checks throughout the production process to ensure customer specifications were met.
- Implemented process improvements to enhance operational efficiency.
- Conducted regular team meetings to discuss production goals and challenges.
- Collaborated with other departments to address and resolve production-related issues, fostering cross-functional teamwork.
- Maintained accurate records of weekly production activities.
- Supervised a team of up to 15 employees, ensuring tasks were completed efficiently and accurately.
- Collaborated with management team to develop strategies for improving efficiency in the production area.
Senior Marketing Support Specialist
Dealer.com
Burlington
03.2021 - 07.2022
- Created high-level content for a variety of clients, ensuring that their specific demands were met.
- Mentored fellow team members on new initiatives and answered questions about queue work.
- Offered specific support regarding training and onboarding new members to the team, and provided specific feedback to ensure the quality of their work met our demands
- Worked on several projects beyond the content demands of the team, including collaboration and training sessions with other teams
Marketing Support Specialist II
Dealer.com
Burlington
08.2018 - 03.2021
- Developed high-level content for diverse clients, aligning deliverables with specific demands and requests.
- Consistently met key metrics to achieve daily performance goals, contributing to overall team success.
- Participated in meetings and completed training to stay updated on new systems and processes, enhancing team knowledge.
- Met monthly with supervisor to discuss opportunities within the team and to plan the next steps in career while receiving feedback on performance
Education
Bachelor of Arts - English
University of Vermont
Burlington, VT12.2011
Skills
- Workflow optimization
- Workflow planning
- Process improvement
- Quality control
- Operations management
- Staff training
- Employee relations
Timeline
Creative Production Supervisor
Dealer.com
07.2022 - Current
Senior Marketing Support Specialist
Dealer.com
03.2021 - 07.2022
Marketing Support Specialist II
Dealer.com
08.2018 - 03.2021
Bachelor of Arts - English
University of Vermont