Geri Mease
Hellertown,Pennsylvania
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with working detailed tasks, paired with outstanding active listening and multitasking abilities.
Overview
19
19
years of professional experience
Work History
CSR 2
Tyndaleusa
Pipersville, Pennsylvania
08.2023 - Current
- Gathered feedback from customers regarding products and services.
- Handled customer inquiries and complaints in a timely manner.
- Followed up with customers to ensure their satisfaction.
- Participated in team meetings or training sessions when necessary.
- Demonstrated excellent verbal communication skills when interacting with customers.
- Mentoring agents when needed to assist with their learning and growth
- Conduct weekly CSR2 meetings surrounding current topics of discussion
- New member training led meetings bi-weekly to assist new members with questions.
- Toggling my schedule to work any queues that are backed up: builds/deacts/sales order entry/order checking/emails/reports
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Work closely with Susie Weber and the supervisor team for new tasks to vet them and test them.
Customer Service Representative
Tyndaleusa
Pipersville, PA
01.2021 - 08.2023
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Provided order tracking information and resolved issues when needed.
- Recommended products and services to suit customer needs.
- Answered customers' questions about products, prices and availability.
- Informed customers of shipping dates and tracking and order information.
- Communicated with current customers regarding backorder availability, future inventory and special orders.
- Entered orders daily to meet and exceed goals with quality and accuracy.
- Checked orders keyed by other agents for accuracy.
- Answered web chats with customers with proficiency
- De-escalated customer issues by working on Customer Care Issues
Customer Service Representative
Paychex Inc
Allentown, PA
01.2019 - 12.2020
- Voided checks and issued stop payment orders to correct payroll discrepancies.
- Extracted information from payroll system and generated reports for various departments and vendors.
- Prepared manual checks and submitted direct deposit through online banking.
- Oversaw payroll processing to comply with tax laws and court-ordered wage assignments and garnishments.
- Researched and resolved employee payroll questions and issues via email, and phone.
- Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
- Managed payroll and time and attendance systems.
- Prepared end-of-period payroll tax returns.
Payroll Specialist
ADP
Monroe, NJ
08.2005 - 12.2018
- Prepared end-of-period payroll tax returns.
- Kept informed on tax law changes that applied to payroll process.
- Processed and issued paychecks and earnings statements.
- Recorded adjustments to previous pay-related errors.
- Prepared and balanced end-of-period reports and reconciled payroll issues.
- Managed payroll and time and attendance systems.
- Responded to employee inquiries regarding payroll and timekeeping.
Education
Associate of Arts Degree - Psychology
University of Phoenix
10.2013
High School Diploma -
Granada Hills Charter High School
Granada Hills, CA06.1985
Skills
- ADP Fun Committee - past
- MS Word Competent
- MS Excel Competent
- Microsoft Powerpoint Competent
- Computer Entry Intermediate
- Telephone Customer Service Advanced
- Customer Service Advanced
- Receptionist Intermediate
- Report creation
- Credit card payment processing
- Call Center Operations
- Adaptive team player
- Problem-solving abilities
- 2023 Winner of Tyndale Award of Excellence
Timeline
CSR 2
Tyndaleusa
08.2023 - Current
Customer Service Representative
Tyndaleusa
01.2021 - 08.2023
Customer Service Representative
Paychex Inc
01.2019 - 12.2020
Payroll Specialist
ADP
08.2005 - 12.2018
Associate of Arts Degree - Psychology
University of Phoenix
High School Diploma -
Granada Hills Charter High School
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