Ian Melendez
San Diego,CA
Summary
Goal-oriented manager with distinguished experience in marketing and real estate industries with proven leadership abilities. Focused on increasing productivity and customer satisfaction while driving revenue and sales.
Overview
9
9
years of professional experience
Work History
Concierge
Pinnacle International
11.2024 - Current
- Provide exceptional customer service to residents, guests, and staff
- Act as a liaison between residents and building staff-management
- Assist with resident inquiries, requests, and issue resolution
- Coordinate services, packages, and amenities
- Maintain a welcoming and informative lobby atmosphere
- Greet and assist residents, guests, and staff in a friendly and professional manner
- Respond to resident inquiries and requests via phone, email, or in-person
- Coordinate package delivery, storage, and pickup
- Assist with scheduling appointments, reservations, and events
- Provide information on local amenities, services, and attractions
- Collaborate with building staff to resolve resident issues and concerns
- Maintain accurate records and reports
- Perform other duties as assigned by management
Driver
Uber
10.2022 - Current
- Drive passengers to their requested destinations
- Follow safe driving practices and traffic laws
- Maintain a clean and comfortable vehicle
- Assist passengers with loading/unloading luggage or other items
- Provide excellent customer service and ensure a positive passenger experience
- Manage ride requests, cancellations, and issues professionally
- Maintain a high rating on the Uber platform
- Excellent customer service skills
- Ability to work independently and manage time effectively
- Knowledge of local areas and navigation skills
- Flexibility to work varied hours, including nights and weekend
Realtor
INMEX Realty
05.2022 - 11.2024
- Represent buyers or sellers in real estate transactions.
- Promote properties through various channels, such as social media, open houses, and advertising.
- Arrange and conduct viewings of properties for potential buyers.
- Provide information on market trends, pricing, and conditions.
- Facilitate communication between parties, ensure timely completion of paperwork, and coordinate closing processes.
- Negotiate prices, terms, and conditions on behalf of clients.
- Build relationships with other professionals in the industry.
- Stay updated on industry developments, laws, and regulations.
- Generate new leads through various sources, such as referrals, online marketing, and prospecting.
- Prepare, review, and manage contracts and agreements.
- Resolve any issues that may arise during transactions
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
- Completed final move-out walk-throughs with tenants to identify required repairs
Realtor
Keller Williams
05.2020 - 05.2022
- Responsible for the development of commercial strategies for commercialization of residential, commercial, and industrial properties
- Market analysis to guarantee adequate prices for presale, sale, or rental of real estate projects
- Development and implementation of marketing campaigns
- Tax and legal advice in real estate issues
- Property deed procedures with notaries
- Development and administration of investments and real estate projects
Commercial Manager
PROVIVE
05.2016 - 05.2020
- Company Overview: a leading real estate developer in the affordable housing industry of Mexico with more than 10,000 repossessed houses
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities
- Conducted market research and analysis to create detailed business plans on commercial opportunities, business development and expansion
- Build relationships with clients to establish new contracts
- Managed marketing projects to increase product penetration in key sectors
- Responsible for the planning, development and implementation of the marketing and sales strategy for Provive
- My job was to improve the customer experience from prospecting to delivering the home to our final client, responsible for meeting the sales goal with the supervision of a team of 4 sales managers, 40 salespeople, 6 telemarketing agents, 2 marketing assistants and 1 marketing agency
- A leading real estate developer in the affordable housing industry of Mexico with more than 10,000 repossessed houses
Education
Bachelor - Marketing
UABC
08.2012
Skills
- Business administration
- Strategic marketing
- Contract terms negotiation
- Customer Relationship Management
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Team player mentality
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Concierge
Pinnacle International
11.2024 - Current
Driver
Uber
10.2022 - Current
Realtor
INMEX Realty
05.2022 - 11.2024
Realtor
Keller Williams
05.2020 - 05.2022
Commercial Manager
PROVIVE
05.2016 - 05.2020
Bachelor - Marketing
UABC
Personal Information
36 years old professional marketer, with over 9 years of experience in the marketing industry, graduated with a bachelor's degree in marketing, bilingual, competitive, organized, motivated and focused on results, passionate about marketing, sports, tourism, gastronomy and the digital world.
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